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Manager, Program and Operations - MCU Foundation

Manager, Program and Operations - MCU Foundation

Municipal Credit UnionNew York, NY, US
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Job Description

Job Description

About MCU :

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission :

To help hard-working New Yorkers build better tomorrows

Our Vision :

Be New York's most loved financial institution by helping our members build their best financial futures

Manager, Programs and Operations — MCU Foundation

About the MCU Foundation

At the MCU Foundation, we are dedicated to empowering New Yorkers to break the cycle of poverty and build lasting financial stability. Partnering with community organizations across all five boroughs, we work to support, educate, and uplift those who make our city thrive—creating a brighter future for generations to come.

Position Summary

The Manager, Programs and Operations, plays a critical role in driving the success of the MCU Foundation’s initiatives and day-to-day operations. This position oversees fundraising efforts, manages programs, coordinates volunteer activities, and delivers comprehensive reporting to leadership and the Board of Directors.

Key Responsibilities

Program Management

  • Oversee and ensure the successful delivery of the Foundation’s core programs focused on basic necessities, education, and homeownership.
  • Plan and execute program-related events and initiatives that align with program objectives
  • Coordinate closely with partners, service providers, and internal stakeholders to strengthen program reach and impact.
  • Monitor program performance, ensuring each initiative meets its goals and delivers measurable value.

Volunteer Management

  • Lead all aspects of volunteer management, including recruitment, enrollment, and ongoing engagement.
  • Coordinate with community partners and internal teams to plan and execute volunteer events and initiatives.
  • Ensure strong volunteer attendance and active participation through clear communication and thoughtful event planning.
  • Create a rewarding and meaningful volunteer experience that not only engages participants but also maximizes impact for the communities served.
  • Fundraising

  • Plan and execute fundraising campaigns and strategies to support the Foundation’s programs and initiatives.
  • Work with leaders to identify and coordinate outreach to vendor partners
  • Impact Measurement and Reporting

  • Develop and track key performance indicators (KPIs) to assess program outcomes and overall impact.
  • Prepare regular reports and updates for internal stakeholders and the Board of Directors.
  • Public Relations

  • Approve and guide external communications, including newsletters, press releases, and social media content.
  • Ensure all communications reflect the Foundation’s brand and mission.
  • Board Support and Strategic Planning

  • Prepare and present detailed reports to the Board of Directors.
  • Contribute to strategic planning and provide insights to support organizational decision-making and financial planning and budgeting.
  • Financial Reporting & Controls

  • Collaborate with the finance team to ensure accurate and transparent financial reporting.
  • Review all monetary transactions within the Foundation’s accounts to ensure adherence to applicable policies, procedures and internal controls.
  • Collaborate with finance and Foundation leadership in the development of annual budgets and monitor monthly performance against budget targets.
  • Support the annual independent audit, annual tax return preparation and state filings by coordinating activities between the finance team, external auditors, tax accountants and attorneys.
  • Qualifications

  • Bachelor’s degree in Nonprofit Management, Business Administration, or a related field (Master’s degree preferred).
  • 2+ years of experience in nonprofit program management, fundraising, or operations.
  • Strong financial management skills, including budgeting and reconciliation.
  • Excellent communication, presentation, and interpersonal skills.
  • Proven experience managing volunteers and building community partnerships.
  • Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
  • Passion for community impact and advancing social good.
  • Why you'll be a good fit :

    Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

    Results - We are passionate about winning.

    Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

    Integrity - We operate with the highest ethical standards and highest degree of honesty.

    Belonging - We cultivate a culture of inclusion and teamwork.

    Ownership - We take personal responsibility and hold ourselves accountable for the results.

    What we can offer you :

    Competitive compensation, medical and dental benefits.

    401K with employer match

    Flexible paid time off

    Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and / or benefits packages may vary depending on the position.

    Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

    We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

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