Intermediate Life Solutions Specialist - Plano

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Intermediate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members' individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based on the Plano, TX Campus . Relocation assistance is not available for this position.

What you'll do :

Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions team employees will primarily place outbound calls triggered from underwriting work items. Life Regulatory team employees respond to specific regulatory / business needs as directed by policies and procedures.

Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Life Regulatory team employees ask specific questions, often scripted, as needed to complete regulatory requirements and document relevant information.

Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. Assesses member financial situation and goals. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

Develops and communicates appropriate life insurance strategies based on individual member needs. Provides foundational protection planning advice, including insurance protection. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

Motivates member to take action on recommendation(s) and resolves objections using foundational sales techniques and foundational persuasion skills. Implements recommendation(s).

Monitors legislative initiatives that may impact economy, society, and personal financial situation.

Educates membership on implications of economic, investment market and industry trends and tax law changes, as well as USAA's products and services.

May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

Collaborates with team members to resolve issues and to identify appropriate issues for escalation.

Work Hours :

Monday - Friday / 7 : 30am - 7 : 00pm (Central)

An 8 hour shift will fall within these hours

This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have :

High School diploma or GED

Required maintenance of Life / Health license

Required annual completion of AHIP and Broker / Carrier appointments when applicable.

1 year of financial industry and / or life sales experience

Experience delivering frequent written and oral communication

Experience acquiring and applying new concepts and information

Experience processing and analyzing information

Experience fulfilling requests and meeting deadlines

Experience resolving conflict and negotiating

Experience multi-tasking in an operating systems environment

Experience participating in a team environment

Successful completion of a job-related assessment may be required

What sets you apart :

2+ years experience working in Sales with life insurance

1+ years experience working in a call center environment

CLU - Chartered Life Underwriter or comparable designation

US military experience through military service or a military spouse / domestic partner

Compensation range : The salary range for this position is : $51,340 - $86,630.

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.