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HVAC Support Specialist
HVAC Support SpecialistMASTERCOOL, INC. • Randolph Township, NJ, US
HVAC Support Specialist

HVAC Support Specialist

MASTERCOOL, INC. • Randolph Township, NJ, US
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Job Description

Job Description

Description :

Mastercool Inc. — a global leader in air conditioning service tools and equipment — is looking for a reliable and tech-savvy Support Specialist to join our team at our Randolph, New Jersey headquarters.

If you enjoy helping people, solving problems, and working hands-on with tools and equipment, this is a great opportunity to grow with a well-established company.

What You’ll Do :

  • Provide phone assistance to customers to resolve product issues and inquiries
  • Guide customers and technicians through simple repairs and maintenance
  • Receive and process returned products (RMAs)
  • Provide accurate estimates for repair
  • Document customer interactions and resolutions

Requirements :

What We’re Looking For :

  • High school diploma or equivalent
  • Basic mechanical knowledge and comfort working with tools
  • Strong communication and customer service skills
  • Attention to detail and solid problem-solving abilities
  • Experience with order or quote processing required
  • Experience with Microsoft Office products
  • Bilingual in Spanish is a plus
  • Experience with Infor ERP system is advantageous

    • Why Join Mastercool?

  • Competitive salary
  • Health, dental, and vision insurance
  • Health Savings Account (HSA)
  • 401(k) with company match
  • Profit sharing
  • Paid time off (PTO)
  • Long-term career growth opportunities

    • The hourly rate for this position is $20.00 an hour.

    About Mastercool

    For over 40 years, Mastercool has been a trusted name in the HVAC and automotive industries, with products sold in over 76 countries. We pride ourselves on innovation, reliability, and a customer-driven mindset.

    Mastercool Inc. is an Equal Opportunity Employer M / F / Disability / Veteran

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    Hvac Specialist • Randolph Township, NJ, US

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