Instrumentation Tech II

Serves as a local field service technician dedicated to Measurement Solutions products to ensure our customer needs are met with professionalism. Builds customer relationships through solutions-oriented communication. Configures, troubleshoots, and repairs Measurement Solutions instruments, products, and systems.

• Performs on-site demand and contract field services to support our customer's installed instrumentation, including diagnostic, troubleshooting, calibration, start-up, and commissioning services. Recommends repair, replacement, and upgrade approaches.
• Provides informal and on-the-job customer training.
• Communicates customer needs and opportunities to the organization, utilizing technical skills to develop tactics and strategies to support those needs.
• Partners with the Sales team to execute strategies that improve customer satisfaction and service growth through available service programs.
• Reports performance measures towards goals.
• Completes all required reports, certificates, and relevant documents in a timely manner.
• Uses the Acclivus R3 dialogue process.
• Owns safety for themselves and others by adhering to all safety and quality rules and regulations.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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