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IT Technician Help Desk Specialist

IT Technician Help Desk Specialist

Newave Solutions, LLCTulsa, OK, US
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Overview

We are seeking an IT Technician Help Desk Specialist to join our team! You will resolve computer-related issues for our clients.

APPLY NOW for consideration.

Responsibilities

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
  • Design, implementation, and support services for Microsoft related technologies : Windows Server, SQL, SharePoint, Microsoft 365 etc.
  • Engineer and implement system solutions for customers using technologies that meet their needs
  • Support of disaster recovery solutions
  • Technical services and support at the network level : WAN and LAN connectivity, routers, firewalls, and security
  • Basic remote access solution implementation and support : VPN, Terminal Services, and Citrix
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • System documentation maintenance and review in ConnectWise
  • Communication with customers as required : keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Responsibilities

  • Improve customer service, perception, and satisfaction
  • Fast turnaround of customer requests
  • Ability to work in a team and communicate effectively
  • Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
  • Escalate service requests that require engineer level support
  • Responsible for entering time and expenses in ConnectWise as it occurs
  • Work through project tickets and phases in ConnectWise as assigned by a Project Manager
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Enter all work as service tickets into ConnectWise
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

    • Company Description

    Newave Solutions is a faith based Company who provides managed services, hardware, software and telephone systems to small and medium sized businesses. With more than 40 years of experience in the technology field we offer a wide variety of solutions from simple phones and voicemail systems to the latest voice over IP technology, video conferencing, everything IT and collaboration technologies. We pair our God given gifts and expertise with the belief we were created to serve others providing our clients the solutions and training every business deserves. We offer a competitive salary and benefits, including medical, dental, vision, and paid time off. We are a family here at Newave, we have tons of fun and events to grow yourself personally and to help grow your family spiritually and financially.

    Job Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : IT Services and IT Consulting

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