Customer Success Representative II (Remote)

HALOSterling, IL, US

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Job Description

Description :

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. With over 2000 employees, 1,100 Account Executives and 40+ sales offices across the United States, HALO is the global leader of our $25B industry.

HALO is seeking a Customer Success Representative II (CSR II) is will be responsible for ensuring smooth order management processes, providing proactive customer support, and maintaining effective communication with internal and external stakeholders. This role requires strong organizational skills, the ability to resolve issues independently, and a focus on delivering a high level of customer satisfaction. The CSR II also supports team continuity by backing up fellow representatives and mentoring entry-level team members.

HALO is committed to its hybrid workplace model and believes bringing teams together in person on common days is essential to operate as One HALO. As part of this effort, we require only employees who reside within a 30-mile radius of the Sterling, IL office to work in-person 1x a week.

Responsibilities

Run daily reports of open orders and complete necessary follow-ups as needed.
Monitor new orders and schedule appropriate follow-up actions, documenting dates and reasons accurately.
Review order details to confirm shipping dates and methods align with delivery deadlines.
Track shipments using multiple carrier websites to confirm on-time delivery.
Proactively identify and resolve issues post-shipment to maintain customer satisfaction.
Maintain clear and professional communication with Account Executives, sales teams, suppliers, and other stakeholders regarding order statuses, supplier concerns, and anticipated shipping timelines.
Respond promptly to inquiries from Billing, Accounts Receivable, and other internal employees regarding orders.
Document and manage all order-related actions, updates, and resolutions in designated systems.
Provide backup support for other customer service representatives to ensure seamless operations and consistent service levels.
Work independently with minimal supervision to resolve order-related tasks.
Mentor and guide lower-level Customer Service Representatives as needed.
Adapt to team-specific workflows, which may vary based on assignment.

Requirements :

High school diploma or equivalent required.

2+ years of customer service experience.

Strong attention to detail with exceptional organizational skills.

Proven active listening skills, including asking clarifying questions and responding thoughtfully.

Proficiency in Microsoft Office and relevant HALO systems.

Professional written and verbal communication skills, including strong email and telephone etiquette.

Ability to multi-task and manage time effectively to meet established deadlines.

Flexibility to work both independently and as part of a collaborative team environment.

Compensation : The estimated hourly range for this position is between $17.00 and $22.00 an hour. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

Benefits : At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

Application Information : To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.

Application Deadline : Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.

More About HALO :

At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That’s why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry.

Career Advancement : At HALO, we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO’s influential global network, leadership opportunities, and diverse perspectives.

Culture : We love working here, and we’re confident you will too. At HALO, you’ll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday’s limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability.

Recognition : At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you’ll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands.

Flexibility : Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information : E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.

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Customer Representative • Sterling, IL, US