Bilingual Sales Support Specialist

Job Description

Job Description

Some sales support roles can feel repetitive or disconnected from the bigger picture—not here. At Valley Cooperative Association (VCA), we know that the people connecting with our customers every day are the heartbeat of our business.

Are you someone who thrives on helping others, solving problems, and creating great experiences?

Do you take pride in clear communication, organization, and supporting a team’s success?

We have one need, we’re looking for a dependable Bilingual Sales Support Specialist to join our Sales Support team.

The successful candidate will handle customer inquiries, process orders, and provide bilingual (English / Spanish) support to ensure every customer receives the responsive, high-quality service Valley is known for. You’ll play a key role in growing relationships, promoting our products, and helping customers find the solutions they need.

About Us

Valley Cooperative Association (VCA) is a member-owned cooperative focused on providing the finest baking and brewing ingredients, supplies, and business services. We help our customers succeed by offering customized, reliable, and timely delivery of ingredients, products, and packaging.

Named 2023 Vendor of the Year by the Wisconsin Bakers Association, Valley takes pride in being a proactive and trusted industry partner—serving businesses you know across Wisconsin and beyond.

Position Responsibilities

Handle inbound customer calls related to orders, product availability, pricing, and delivery questions.

Process and review incoming customer orders and inquiries for VCA customers.

Maintain accurate customer, company, and contact records in our S2K system.

Assist customers and members with online ordering setup and support.

Communicate fluently in both English and Spanish to provide exceptional service to all customers.

Position Requirements

Strong organizational, communication, and problem-solving skills.

Bilingual proficiency in English and Spanish required.

Ability to effectively resolve customer concerns and ensure satisfaction.

A proactive, team-oriented mindset with attention to accuracy and detail.

Valley Cooperative Association is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment without regard to any of these characteristics. We encourage individuals from underrepresented backgrounds to apply and join our team, as we believe that diversity enriches our work environment and drives innovation.

Powered by JazzHR

BF3MHmNTga