Consumer Care Call Agent

Caleres Customer Service Representative

Compensation and Hours : Pay rate is $15.00 / hour. Potential to earn overtime. Position will be Monday - Friday from 9am-6pm. Rotational Saturdays from 10am-5pm. Sunday Closed. Class Start Date : October 20th.

What You'll Be Doing!

• Professional engagement : Handle a high volume of incoming calls promptly and professionally while providing a warm and friendly greeting to callers, identifying yourself and the company.
• Provide resolution : Identify and prioritize urgent or escalated issues, ensuring prompt resolution.
• Exceptional service : Ensure customer satisfaction by delivering exceptional service and exceeding expectations by assisting customers with placing orders, processing payments, or updating account information.
• Documentation and system updates : Accurately and thoroughly document customer interactions and transactions in the CRM system.
• Adherence excellence : Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service.

Perks You Will Enjoy!

Qualifications

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.