Referral CORE Scheduling Associate

Ambulatory Referral Coordinator

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift : First Shift (United States of America)

Shift Details : FT

M-F 8am - 5pm

Why Work at Nebraska Medicine?

• Together Extraordinary Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000 / year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Responsible for the scheduling and management of ambulatory referrals within OneChart. Provide support for outbound, inbound, digital patient, provider, and staff communications while addressing and scheduling patient appointments for ambulatory referrals across multiple ambulatory clinics. Use enhanced scheduling systems to schedule appointments in a way to reduce the lag time between scheduling time and the appointment. Collaborate and communicate with primary care clinic operations, specialty clinic operations, and ambulatory Contact Center operations for accurate referral management and scheduling.

Required Qualifications :

High school education or equivalent required.

Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education / experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.

Demonstrated strong interpersonal skills and excellent communication skills both written and verbal, as well as, exhibiting strong organizational skills and work ethic required.

Demonstrated ability to provide high level of customer service required.

Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.

Ability to work independently, efficiently, and effectively in a fast-paced environment required.

Ability to establish and maintain positive working relationships required.

Ability to flexibly respond to changing demands required.

Preferred Qualifications :

Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred.

Ambulatory clinical or operational background preferred.

College coursework in business or healthcare administration preferred.

Medical Assistant or Nursing Assistant preferred.

Knowledge of medical terminology preferred.

Experience with Microsoft Outlook, Word and Excel preferred.

Epic experience preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.