Clinical Manager

Job Description

Job Description

Summary / Objective

The Clinical Manager supports the clinical and technical patient-facing operations at each Kovach Eye facility to ensure a positive experience and clinical outcome for our patients. This role requires strong leadership skills and clinical knowledge to hire, train and manage a highly functioning and effective group of technicians and scribes.

Essential Functions

• Responsible for training, onboarding, and performance management of technicians and scribes
• Oversees day-to-day office activities as main point of contact in the reception area
• Assists in hiring, training, onboarding, and performance management of First Impression Concierge staff
• Models and fosters a patient-centric approach
• Provides hands-on leadership for support staff and strong oversight to ensure efficient operations within the location
• Serves as back up to the Director of Operations to create clinical schedules and templates when needed
• Manages appropriate staffing levels to fulfill the clinical schedule, effectively support the Physicians, and deliver exceptional patient outcomes
• Serves as the liaison for solving issues on behalf of the physicians
• Ensures clinical efficiency and operational flow for timely patient care
• Ensures the availability of technical talent by identifying and coordinating cross training for team members on all critical clinical processes and equipment. Creates training programs as needed
• Monitors clinical documentation and demographic data for accuracy in support of the Practice’s obligations under Merit-Based Incentive Payment System (MIPS)
• Responsible for clinical supply orders and cost-effective inventory management practices (excluding office supplies)
• Through effective management, cultivates an environment that allows for a strong and productive employee experience
• Builds brand loyalty through high responsiveness to patient needs beginning at check-in, through the clinical process, and after receiving care
• Manages all aspects of space / infrastructure planning (ex : moves, additions, changes to workstations) and provide answers, resources, and solutions when requested

Competencies

Required Education and Experience

Additional Experience Preferred (but not required)

Other duties – This position, and all others at Kovach Eye Institute, may be modified at any time. To ensure operational efficiency and meet the changing needs of our patients and our Practice, other duties may be assigned as needed.