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Care Team Member

Care Team Member

Sol Mental HealthGaithersburg, MD, US
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Care Team Member

At SOL Mental Health, we're redefining what's possible in mental healthcare, and that starts with exceptional people like you. As an early-phase organization with ambitious goals, we offer something rare : the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.

Your contributions matter here. We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systemsareas where your expertise becomes invaluable.

At SOL, you'll find :

  • True ownership opportunities in a growing organization where your ideas can become organizational standards
  • Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace
  • Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations
  • Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management

Why Building Something New Matters

Building a leading mental health practice is challengingwe don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success.

Essential Duties and Responsibilities :

  • Answer phones and greet all patients with a warm and welcoming attitude
  • Efficiently check patients in; confirm necessary forms are complete
  • Schedule existing patients ensuring compliance with practice procedures and protocols
  • Review, understand and collect patient copays and balances
  • Triage and escalate patient concerns to clinical and practice leadership appropriately
  • Provide support to clinical teams including; schedule changes / follow-up, patient discharge process and retention / reactivation
  • Proactively manage the daily / weekly scheduling activities including : phone calls, email inquiries, general logistics, etc. Maintain accurate schedules and notes in our electronic health record (EHR)
  • Complete insurance verifications
  • Responsible for the end of day process (TBD)
  • Ensure all intake paperwork is accurately completed and co-pays are collected before the patient meets with the clinician
  • Work extensively within the Company's electronic health record (EHR) to manage client and clinician workflow, scheduling activities, billing initiatives, and other practice management functions
  • Communicate timely and professionally with patients regarding any services required
  • Provide outstanding customer service to all including patients, co-workers, referrals and vendors. We want to be known for our outstanding service and this position leads the way
  • Ensure that charge capture and other related data are accurate and submitted in a timely manner by means of the designated reporting system
  • Build a rapport with patient and / or patient's family and referring providers to ensure support is provided
  • Along with Practice Manager, manage and support the patient journey and patient engagement
  • Ensure compliance with all policies and procedures in accordance with State and Federal Regulations for client care and services (HIPAA, CMS, OSHA, or other governing agencies)
  • Be a champion of Sol Mental Health; represent the organization with pride in all interactions with internal and external stakeholders
  • Positively contribute to the team and company culture, leading with empathy and a team-player mindset
  • Meet productivity metrics / goals
  • All other duties as assigned

    • Job Requirements & Skills :

  • Serving others must excite and light a fire within you - you couldn't imagine operating any other way
  • Experience working within a physician practice or healthcare services is preferred. Working knowledge of insurance plans; group health, HMO, PPO, etc is helpful
  • High level of professionalism in all aspects of work; especially in all communications internally and externally
  • Able to effectively manage difficult situations and de-escalate issues that arise
  • Ability to interact and work professionally and effectively with a diverse population
  • Highly organized and able to juggle many tasks at once
  • Strong working knowledge of Microsoft office products and ability to learn clinic operations technology systems
  • Ability to interpret, adapt and apply guidelines and procedures
  • Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude

    • Physical Requirements :

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able effectively communicate over the phone
  • Must be able to lift up to 15 pounds at times

    • Please note that this position will work out of our Gaithersburg, MD location.

    We do things differently at SOL. Our values guide everything we do : We lead with heart. We look for good in others. We strengthen each other. We strive for excellence. We break new ground.

    If you're looking for a team that values your expertise, supports your growth, and empowers you to make an impact, we'd love to connect. Join us in shaping the future of mental health care.

    At SOL Mental Health, we believe that diversity and inclusion are essential to fulfilling our mission. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We actively seek candidates from diverse backgrounds and experiences, and we ensure equitable hiring practices throughout our recruitment process. SOL Mental Health is proud to be an equal opportunity employer and encourages applicants from all walks of life to apply.

    Ready to lead the charge? Apply today and help us build a brighter future for mental health!

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    Team Member • Gaithersburg, MD, US

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