Advantage Tech is hiring : Voice User Interface Designer in Kansas City

Advantage Tech is seeking Voice User Interface Designers for a long-term contract opportunity supporting the development and modernization of IVR systems and conversational AI voice bots . This remote role operates on Central Standard Time and requires team members who are highly collaborative, engaged, and proactive contributors to the success of the project.

Your Job

As a Voice User Interface Designer, you will work on the re-engineering of IVR systems, transitioning from legacy platforms to cloud-based AI solutions . You'll design and implement conversational AI voice bots, contribute to call flow designs, and collaborate on the integration of technologies like Amazon Lex , Genesys , and Verint for enhanced work management and customer experience. This role will also involve participating in frequent team meetings to ensure alignment and proactive problem-solving.

The Work

• Design and develop conversational AI voice bots for IVR systems using tools like Amazon Lex .
• Re-engineer and modernize legacy IVR systems , transitioning them to cloud-based AI solutions .
• Create and optimize call flow designs for efficient call routing and improved customer experiences.
• Collaborate with team members on the integration of Genesys Cloud , Verint , and AWS technologies for seamless operation.
• Work closely with stakeholders to ensure solutions meet business goals and are delivered on time.
• Contribute to the company's planned expansion into AI Chat solutions.
• Attend and actively participate in frequent team meetings, contributing to a collaborative and engaging environment.
• Troubleshoot issues and provide recommendations for continuous improvement of systems and processes.

Qualifications

Nice to Have

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