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Front Desk Coordinator (Concierge)

Front Desk Coordinator (Concierge)

Tap Growth aiFairport, new york, US
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We're Hiring : Concierge!

We are seeking a professional and customer-focused Concierge to provide exceptional service to our clients and guests.

Location : Fairport, NY

Work Mode : On-site

Role : Concierge

Brief Description of the role :

  • The Concierge is the first face that visitors see at company's Resource Center retail locations.
  • This role is responsible for greeting visitors, administering incoming calls and ensuring  all guests and callers are appropriately routed in a courteous and professional manner.

Duties and Responsibilities :

  • Greets and directs visitors to appropriate company representative.
  • Administers intake sign-in log and exit satisfaction survey to visitors
  • Schedules 1 : 1 consultation appointments as needed for licensed and certified company representatives.
  • Answers all incoming calls in a timely and professional manner.
  • Accurately transfers calls to appropriate parties.
  • Performs a variety of clerical duties (light filing and data entry) as requested.
  • Organizes and maintains up-to-date corporate information and telephone listings.
  • Maintains reception area materials (e.g. product brochures, newsletters, event calendars, etc.) for the purpose of providing resource information to visitors.
  • Receives a variety of items (e.g. mail, special deliveries, packages, supplies, etc.) for the purpose of distributing materials to appropriate parties.
  • Performs additional job duties as assigned by company.

    • Qualifications :

  • Associates degree in relevant field or equivalent combination of relevant education and experience.
  • Receptionist or customer service experience in an employment setting of 50+ people  required.
  • Excellent phone etiquette and customer service skills.
  • Well organized with attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Professional, enthusiastic and positive attitude
  • Knowledge of all Microsoft Office applications
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    Front Desk Concierge • Fairport, new york, US

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