Middle Office Escalations Specialist
Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage all operating under the reputable wing of Futu Holdings Limited (Nasdaq : FUTU).
Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.
Here's a closer look at our key entities :
- Futu Clearing Inc. : An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally.
- Moomoo Financial Inc. : As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise.
- Moomoo Technology Inc. : Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer.
We are seeking a detail-oriented and client-focused Middle Office Escalations Specialist to join our team at Moomoo Financial Inc. This role requires a deep understanding of trading and investment strategies, as well as strong communication and problem-solving skills.
This role must be based at the office locations specified in the job description, in line with our in-office work philosophy. Remote work is not available for this position. For more details about our in-office approach and expectations, please reach out to the recruiter.
What You'll Do :
Respond to and resolve trade escalation inquiries promptly and accuratelyDevelop subject mastery in trading strategies, derivatives, and investment products to provide tailored support to clientsInvestigate root causes of issues and coordinate cross-functionally with Trading, Compliance, and Operations teams to ensure timely resolutionCultivate strong client relationships by providing proactive communication and ensuring timely dissemination of relevant notices and updatesServe as a backup for reviewing and processing account applications, client profiles, and account openings to maintain service continuity