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Service Desk Technician (Intermediate-Level) (White Sands)

Service Desk Technician (Intermediate-Level) (White Sands)

Link SolutionsWhite Sands, NM, US
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Service Desk Technician (Intermediate-Level)

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy Mission First, Customer Always.

We are ISO 9001 : 2015, ISO 20000-1 : 2018, ISO 27001 : 2022 certified and appraised for CMMI ML3 for Services and Development.

Job Description

Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at White Sands Missile Range, NM.

  • Must be a US Citizen
  • Must have an active DoD Top Secret Clearance
  • Non-remote (relocation incentive available)

The Service Desk Technician will interact directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in White Sands Missile Range, NM. You will be a part of a diverse team supporting a globally distributed information systems, responsible for the analysis, administration, voice, video, and data communications networks.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities :

  • Provide Tier I and Tier II technical support for hardware and software.
  • Recommend system modifications to enhance the usability of Information Systems and network resources.
  • Route and escalate requests to Tier III and other teams for quick customer issue resolution.
  • May work alongside network services, software systems engineering teams, and / or application development teams to restore service and correct core problems.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

    Qualifications

  • Must be a US Citizen.
  • Must have an active DoD Top Secret Clearance
  • High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment.
  • IAT Level II Certification equivalent or higher per DoD 8570 / DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
  • Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements.
  • Ability to work in a fast-paced and constantly evolving environment.
  • Must receive Microsoft 365 Certified : Endpoint Administrator Associate, or equivalent, within 6 months of start date.
  • Preferred :

  • Proficiency with Microsoft Office products.
  • Experience creating and modifying documentation for technical processes and procedures.
  • Experience working in a Department of Defense (DoD) environment.
  • A problem solver and troubleshooter who thrives in resolving complex problems.
  • Strong self-starter requiring minimal supervision.
  • Excellent communication skills (written and oral) and interpersonal skills.
  • Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
  • Additional Information

    Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

    Link Solutions, Inc. is an EOE. AA / M / F / D / V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

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    Service Desk Technician • White Sands, NM, US

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