Valet Parking Area Manager - Atlanta, GA

Valet Area Manager

Job Title : Valet Area Manager

Department : Valet Parking Operations

Reports Directly To : Regional Director of Operations or Regional Vice President of Operations

Schedule : Full Time

Status : Exempt

Compensation : Salary plus bonus opportunities (Salary can vary depending on market and applicable experience)

Position Summary

The Valet Area Manager is responsible for overseeing the daily operations, staff management, and client relationships across multiple valet parking locations within a designated area. This role ensures smooth, efficient, and profitable operations while maintaining high standards of customer service, safety, and employee performance. The Area Manager works closely with property partners, internal teams, and senior leadership to ensure operational excellence and guest satisfaction.

Primary Objective

To lead and support valet teams across multiple locations, ensuring exceptional service delivery, operational efficiency, and financial success through strong leadership, strategic planning, and relationship management.

Duties and Responsibilities

Operational Oversight : Manage daily operations across multiple valet locations, ensuring smooth traffic flow, efficient service, and safety compliance. Regularly conduct site visits and audits to uphold company standards, address operational issues, and ensure alignment with client expectations.

Staff Management : Oversee the recruitment, training, and supervision of valet staff, manage schedules to ensure proper coverage and labor cost control, and provide ongoing coaching and performance evaluations to maintain high service standards and team development.

Client Relations : Act as the main contact for property managers and business partners, promptly resolving concerns, ensuring client satisfaction, and identifying opportunities to expand services and strengthen partnerships.

Financial Management : Oversee budgets, revenue, and expenses to meet financial goals, ensure accurate cash handling and reporting, and analyze performance metrics to implement strategies that maximize profitability across all locations.

Safety and Compliance : Ensure all locations follow safety protocols to prevent accidents and injuries while maintaining compliance with local regulations and company policies. Conduct regular safety meetings, audits, and ongoing staff training to promote a safe and secure work environment.

Customer Service Leadership : Promote a customer-first culture by ensuring consistent, high-quality service across all locations. Provide staff support and training while professionally handling escalated guest concerns and resolving issues quickly to maintain guest satisfaction.

Technology and Reporting : Use valet management software to track operations and revenue, regularly review reports to identify trends, inefficiencies, and improvement opportunities, adjusting to optimize performance and profitability.

Travel and Communication : Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.

Supervisory Responsibilities : Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.

Additional Responsibilities : Other tasks may be assigned as needed to support the company's overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required.

Qualifications

Knowledge, Skills, and Abilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Competency / Qualifications : High school diploma or general education degree (GED); 3 years minimum previous supervisory and related customer service / hospitality experience is preferred; management or leadership related training / certifications / business is preferred.

Education / Experience : A valid drivers license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Strong Analytical and Problem-Solving Abilities : Must be able to analyze complex revenue and payroll data, identify and correct discrepancies, investigate the root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy.

Work Environment : The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around corporate office settings.

Physical Demands : Requirements may include extended periods of sitting, standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilitiesclose, distance, peripheral, depth perception, and focus adjustmentsmay be required to ensure on-site awareness and safety.

Cell Phone Use : Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Additional Compensation and Benefits

• Health Benefits Medical, vision and dental insurance Upon eligibility
• 401K Upon eligibility
• Supplemental Insurance Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will : Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA) : This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

Employee Leave : PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement : Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance : Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.