ERP / CRM Configuration SME

Job Description

Job Description

We are looking for an ERP / CRM Configuration SME to join our team in North Canton, Ohio. This Contract-to-permanent position is ideal for a detail-oriented individual with expertise in production planning and scheduling tools who can support implementation and optimization for clients. The role requires both strong technical knowledge and the ability to bridge business requirements with system solutions.

Responsibilities :

• Lead the configuration, implementation, and optimization of production planning and scheduling tools such as PlanetTogether or similar systems.
• Provide expert guidance to clients and prospects on leveraging scheduling tools to meet their production needs.
• Develop technical and functional knowledge of the ERP / CRM systems to become a subject matter expert.
• Collaborate with cross-functional teams to deliver end-to-end solutions for production scheduling.
• Support system integration efforts, including API development and third-party tool integration.
• Conduct hands-on configurations and troubleshoot issues during implementations.
• Offer insights into process optimization and system enhancements to improve operational efficiency.
• Manage program or project tasks related to ERP / CRM system implementations in a dynamic environment.
• Work closely with clients to understand their production workflows and align system capabilities with their business requirements.
• Assist with backend tasks and data handling related to ERP systems as needed.
• Proven experience with production scheduling tools such as PlanetTogether or similar systems.
• Hands-on expertise in system configuration and full implementation cycles.
• Understanding of production planning processes, including execution of production orders.
• Ability to work effectively in a customer-facing role, guiding clients through system usage and optimization.
• Familiarity with ERP systems such as SAP PP and their integration with scheduling solutions.
• Strong knowledge of system integration techniques, including API development.
• Proficiency in SQL and related data handling tasks.
• Experience with program or project management is a plus.