Executive Director
The mission of The Waters is 'To create a sense of community where everyone THRIVES'. We recognize that every team member is a direct reflection of The Waters. Attracting and investing in professional, caring, and compassionate team members is essential to our mission. We want our team members to feel inspired and to THRIVE, just as our residents do.
Why The Waters?
- Developer, Owner, and Operator
- Full array of benefits (medical, dental, vision) available the first of the month following the date of hire
- Company paid Short and Long Term Disability
- Company provided HSA contribution PLUS matching dollars
- Healthy Savings and Rewards Programs
- Behavioral and Mental Health Resources
- Generous PTO Policy-Available for use on day 1
- 401K Match Automatically fully vested
Position Summary & Primary Responsibilities :
The Executive Director plans, organizes, and directs the day to day business operations of the community. This position has accountability for budgeting and financial management, as well as all community business and hospitality services, including customer relations, concierge, food and beverage, active life, health and wellbeing, and environmental services. Together they ensure seamless integration of gracious living, hospitality and a commitment to unsurpassed holistic care and wellbeing.
The Executive Director is responsible for providing exceptional customer service, utilizing courtesy, dignity, and respect in all of the following responsibilities :
Leads, implements, sustains and rewards a culture of wellbeing, teamwork, and respect for residents and team membersAlong with the home office and community leadership teams, hires, retains, and leads a team of health care, hospitality and business team membersAlong with leaders from other Waters' communities, works closely with corporate operations to develop and implement streamlined and consistent processes across the enterpriseManages community budget, including labor standards and community level expenses, understands and manages profit-loss statements, maximizes revenues and manages expensesAlong with the Senior Living Consultant, ensures revenue and occupancy goals are achievedSupports the Director of Health and Wellbeing in financial, human resources, and customer service areasWorks closely with food and beverage leadership to ensure high quality and exceptional customer service and ambience in our restaurant and cafAddresses escalated resident or guest complaints to ensure the highest level of customer serviceWorks with other community leaders to coordinate and manage special eventsAlong with other leaders, manages and carries out inspections of community / services, ensures compliance with licensing laws, health and safety, and other statutory regulationsEnsures effective security systems and regular testing of emergency procedures for the community in partnership with the Environmental Services ManagerAssists in creating an environment that fosters professional growth and achievement, and participates in ongoing training and development necessary for successful performancePerform other duties as assignedEducation & ExperienceCurrently licensed as an Licensed Assisted Living Director in the state of Minnesota, or ability to obtain requiredBachelor's degree in health care, hospitality services, finance, or related field preferredMinimum of three years' of relevant experience in customer-oriented leadershipPrevious experience in senior services preferredKnowledge, Skills & Abilities :
Possess compassion for and commitment to hospitality and service in elderly careDemonstrated ability to manage budgets, profit and loss statements, maximize revenue and manage expensesCommitment to customer service and team member / resident wellbeingStrong leadership and management skills, including effective relationship building, business acumen and communicationMust exhibit a high degree of initiative and creativity, strong judgment, and professional ethicsStrong organizational skills, with experience in negotiating and working toward mutually beneficial solutionsStrong interpersonal skills with the ability to communicate effectively with a wide range of people and bring a positive attitude, enthusiasm, and energy to the roleAbility to remain calm and direct in stressful situationsAbility to adapt resources and meet the needs of the situationHighly proficient using Microsoft OfficeAbility to analyze and communicate financial information in a concise, professional mannerThe Waters is an equal opportunity employer proudly committed to a diverse workforce. The Waters participates in E-Verify.
