Account Manager, SMB

Account Manager II

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Role

This is a hybrid role based out in San Francisco Bay Area. The Account Manager is responsible for supporting implementation, onboarding, adoption, utilization, renewal, and expansion activities in Mixpanel's top accounts. This includes being responsible for the overall health of a customer, ensuring they are getting value from Mixpanel, and being the primary relationship lead for senior stakeholders. They are ultimately responsible for making sure customers in their portfolio are constantly learning from their data and extracting value out of their investment with Mixpanel, then strategically expanding Mixpanel's footprint within the organization or to other subsidiary companies. The role blends commercial experience (renewal & expansion responsibilities) with technical savvy (product adoption) to bring value to enterprise customers.

The Account Manager will identify and drive relationships with Senior / VP-level buyers and will bring deep knowledge and expertise on relevant trends. They are seen as a valued advisor, comfortable creating presentations and presenting to C-level audiences and driving strategic conversations around their investment in Mixpanel. They are highly organized, attuned to the customers' needs, and able to oversee complex projects and prioritize requests.

Who You Are

• You are highly consultative with savvy business acumen
• You have sound data instincts and love making data-driven decisions with Mixpanel
• You are experienced working with executives at large enterprises
• You are technically curious and interested in learning new technologies
• You love to solve problems and always find a way to deliver value for our clients
• You can develop relationships with senior stakeholders which allow you to navigate up and across organizations
• You have the commercial skills and mentality to drive expansion deals

Responsibilities

We're Looking For Someone Who Has

This set of requirements blends both technical expertise and strong customer management skills, emphasizing a combination of experience in SaaS, data-driven decision-making, and relationship-building at an executive level.

Bonus Points For

Mixpanel Compensation Range

$115,000 - $141,000 USD

Benefits and Perks

Culture Values

Why choose Mixpanel?

We're a leader in analytics with over 9,000 customers and $277M raised from prominent investors : like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel's pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you'll be helping the world's most innovative companies learn from their data so they can make better decisions.

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