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Join to apply for the Fire Service Technician role at Johnson Controls
This range is provided by Johnson Controls. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$20.00 / hr - $28.00 / hr
What You Will Do
Receive service calls from Service Resource Center, including a brief description of equipment / system malfunctions. Responsible to contact customer representative and ascertain equipment / systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.
How You Will Do It
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
- Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell
- Read and interpret blueprints, diagrams, submittals, specifications software / systems, programs, schematics and operational product manuals
- Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
- Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
- Adhere to safety regulations put forth by JCI
- Obtain customer signature upon completed service call assignment
- Participate in a scheduled On-call rotation
- Help to train or mentor others on the service team
- Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
- Provide quotes to support recommendations and solutions.
- Perform other duties as assigned
Required
What we look for :
Must have NICET I Certification for Fire Alarm Systems3+ years documented experience in low voltage electrical systems, including Fire / Life Safety systems, Access Control, Nurse Call, and Paging systemsExperience in reading and interpreting blueprints, submittals, and operational / product manualsKnowledge of test equipment, multi-meter, digital analyzer, and commissioning devicesCapable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.Ability to work flexible hours including weekends to meet customer requirementsOvernight travel may be requiredDemonstrate a high level of customer serviceMaintain truck inventory to ensure timely response to customer needsAbility to adhere to, implement, and always follow safety guidelines and proceduresStrong organizational skills, positive attitude, and an ability to learn quicklyPossess a valid driver's license and driving record that meets company requirementsAble to pass a pre-employment background and drug testPreferred
NICET Level II certificationWhat We Offer
Competitive Starting PayPaid TrainingTuition reimbursementGlobal Advancement OpportunitiesCompany Vehicle (as applicable)Referral BonusesComprehensive BenefitsMedical / Dental / Vision insuranceHealth Savings Account (HSA)Life Insurance401(k) savings plan with company matchShort-Term and Long-Term DisabilityEmployee Assistance ProgramWellness ProgramAnd more!NICETCertification
FireServiceTechnician
FireAlarmTechnician
HIRING HOURLY RANGE : $20.48-28.85 / hr. (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https : / / www.johnsoncontrols.com / careers
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Industrial Machinery Manufacturing
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