Client Leader, Hospitality (Experiential Graphic Design)

Client Leader, Hospitality (Experiential Graphic Design)

DLR Group is an integrated design firm with a promise to elevate the human experience through design. We work worldwide to improve the lives of our clients, communities, and the planet.

We have an opening for an

Experiential Graphic Design Hospitality Client (Branding) Leader . This role could be based in the following cities :

Dallas

Phoenix

Position Summary

As a

Client Leader , you will play a key role in business development, managing client relationships, and leading contract negotiations. You will build a strong client network in the Hospitality industry, educate clients on our design process, and collaborate with the project manager to ensure the financial success of each project. Throughout the project lifecycle you will maintain consistent client contact, foster a collaborative and innovative work environment, and ensure that both client and DLR Group goals are met.

What You Will Do

Build new client network within the Hospitality industry to align the XGD Studio for future project opportunities with a primary focus on brand development

Support business development initiatives by contributing to RFP responses and participating in client interviews

Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations

Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members

Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports

Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants

Required Qualifications

Bachelor's degree in Graphic Design, Industrial Design, Architecture, Interior Design, or a related field

At least 10 years of professional experience in the industry, including at least 5 years in a client-facing role leading Hospitality projects specializing in brand development

A minimum of six soft-branded hotels in your portfolio

Strong understanding of business management principles, including strategic planning, resource allocation, and leadership

Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction

Familiarity with building methods, materials, and systems for XGD projects

Strong critical thinking, time management, and communication skills, both verbal and written

Ability to actively listen, understand others’ perspectives, and respond thoughtfully in conversations

TO BE CONSIDERED, PLEASE SUBMIT CURRENT PORTFOLIO / WORK SAMPLES IN PDF FORMAT

We are proud to be an Equal Opportunity / Affirmative Action / M / F / Veteran / Disabled employer.

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