Puckett Machinery Company is hiring: Service Manager-Floor Equipment - PR-JacksoMediabistro • Jackson, MS, United States
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Puckett Machinery Company is hiring : Service Manager-Floor Equipment - PR-Jackso
Mediabistro • Jackson, MS, United States
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job_description.job_card.job_descriptionCompany Name PR (Puckett Rents)The Service Manager is responsible for overseeing day-to-day service operations including field- and shop-based repairs, preventative maintenance, technical support, scheduling, safety compliance, and team performance. The ideal candidate will blend mechanical expertise with strong leadership, customer service, and process management skills. This is a hands-on leadership position. During the initial growth phase of this business unit, the Service Manager will perform direct repair work, field service calls and preventative maintenance, while also building the long-term service team and infrastructure. Essential Functions, Duties, and Responsibilities : Key Responsibilities Team Leadership & Development : Manage and coach service technicians (shop and field), service administrators, and yard personnel to endure productivity, quality, and professionalism in every customer interaction. Provide ongoing training and development for technicians. Ensure a safe, clean, and organized work environment, enforce use of PPE and OSHA / DOT compliance. Oversee staffing, scheduling, performance reviews, and corrective actions as necessary. Operational Management : Coordinate service operations for a range of equipment including floor scrubbers, sweepers, burnishers, extractors, and vacuums (Tennant and other brands). Supervise job scheduling, dispatch, parts logistics, and customer communication throughout the service lifecycle. Oversee preventative maintenance programs and diagnostic repair services, including electrical and hydraulics troubleshooting, system recalibration, and software updates. Maintain service records and reports. Customer Service & Communication : Ensure timely and professional communication with customers regarding diagnostics, repair timelines, billing, and future service needs. Partner with sales and rental teams to deliver seamless equipment readiness, promote service offerings, and grow customer relationships. Resolve customer concerns with professionalism and a customer-first mindset.Job Requirements : Knowledge, Skills, and Abilities : High school diploma or GED equivalent required . Technical / vocational training in automotive, diesel, electric, or industrial maintenance preferred. 6+ years of experience in heavy equipment or electro-mechanical service environment, including at least 2 years in a supervisory or management role. Prior experience with industrial / commercial floor care systems strongly preferred. Valid driver’s license and clean driving record. Strong mechanical aptitude with working knowledge of battery, propane, and robotic systems, electrical schematics, hydraulics systems, and combustion engines. Familiarity with diagnostic tools, multimeters, laptops / tablets, and service documentation. Proficient in Microsoft Office Suite, experience with ERP / work order systems (e.g. RentalMan, ServiceMax, or similar). Excellent communication and interpersonal skills. Ability to prioritize, multitask, and manage a fast-paced service operation with minimal oversight.- Hiring Location Jackson, MSPuckett Machinery Company / Puckett Rents is expanding into the floor care and surface preparation market. We are seeking a results-driven Service Manager to lead our new flooring equipment division .181943jobs.puckettmachinery.com
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Machinery Is Service • Jackson, MS, United States