Desktop Support Technician(onsite)

Role Name Desktop Support Technician

Location

Social Circle, Georgia (100% onsite)

Overview

Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email.

Responsibilities

• Provide high level of customer service to users seeking problem resolution
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in internal ticketing systems
• Follow up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Logistics responsibilities include providing overall management in daily administration asset distribution setup and shipping receiving. Inventory of storage spaces stocking and maintenance of IT vending machines.
• Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events
• Proficient in end user network troubleshooting tools and practices

Qualifications

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