Account Manager, Service Sales

Account Manager, Service Sales

The Account Manager, Service Sales is responsible for managing the customer relationships within their assigned accounts. This individual will be responsible for the promotion and sales of Vertiv's aftermarket service offerings, including the negotiation of maintenance contracts, scope of work, and pricing. This position manages all sales activities and service delivery for larger, more complex accounts. Independent, creative, and critical thinking is required to meet customer demands for innovative solutions to their data center service needs. Analyze documentation and sales reports to offer the most competitive pricing plan to meet the customer's needs while meeting and exceeding sales quotas and business objectives.

Responsibilities

• Build and grow service sales revenue within assigned customer accounts.
• Develop long term relationships as a trusted advisor, connecting with key business executives and stakeholders.
• Work closely with Customer Success Managers, Vertiv Strategic, and Named Client counterparts.
• Maintain strategic business profiles for each account, which includes mapping out the areas of sales growth opportunity by service offering segment.
• Negotiate national agreements on behalf of the company, including all pricing, scope and SLA / KPI related deliverables.
• Increase customer satisfaction by serving as a customer advocate to interact with various internal departments on behalf of the customer.
• Where applicable, manage and coordinate the efforts of Local Business Partners participating in the quoting process, with a primary goal of ensuring compliance with pricing and scope levels outlined in the client's master services agreement.
• Achieve progressively increasing monthly, quarterly and annual sales quotas.
• Maintain working knowledge of related product lines, both new and existing.

Qualifications

BA or BS (Business or Engineering preferred) or equivalent experience

3+ years' experience in sales, service sales preferred

Excellent communication skills, both written and verbal

Excellent customer service skills

Proficient using Microsoft Office Suite

Ability to work and multi-task in a fast-paced environment

Physical & Environmental Demands

Standard office environment.

Time Travel Required

10%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

Our Core Principles : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Our Strategic Priorities :

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

Our Behaviors :

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Work Authorization : No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.