Client Service Specialist

Client Service Specialist  Ready Credit  Eden Prairie, MN Job Summary Client Service Specialist responsibilities include serving customers and vendors by resolving customer issues, assisting customers in using our products, respond to requests, follow compliance guidelines, and maintain quality service.

Essential Functions Provide application technical support to airline agents, venues, and transit network   retailers Identify customer needs and help customers with application platforms.

Inform customers about new features and functionalities Follow up with customers to ensure their technical and card issues are resolved  Maintain database, preparing receipt paper, zero balance cards, and other duties as assigned between calls.

Assist with preparing statistical reports and providing reports within established timeframes.

Monitor and track customer complaints.

Prepares work by gathering sorting, organizing, and recording data, information and documents.

Attend calibration calls and process improvement meetings.

Update data logs for finance and compliance.

Promptly answer call center phones and respond to email within required SLA timeframes Provide input to constantly improve our products and services to add value to our customers and shareholders.

Collaborating with internal departments to facilitate client need fulfillment.

Resolving service issues and preventing additional issues by improving processes.

Acting as a customer advocate with a focus on improving the customer experience.

Other Functions May perform other job-related duties as assigned.

Availability for occasional on-call or after-hours support       Education, Experience and Other Skills College degree or equivalent of Call Center experience 3-5 years of Customer Service Experience.

Excellent communication (both verbal and written) skills, a solid foundation in business application development and a “can do” attitude.

Must be able to develop formal business documents following established documentation / presentation software packages (or similar products from other vendors) :

• MS-Word, MS-Excel-, MS-PowerPoint Strong attention to detail Mental and Physical Requirements Ability to handle and be trusted with confidential and / or sensitive information.
• Ability to interact effectively with all levels in the company.
• Ability to work in a fast-paced environment.
• Ability to be flexible and to handle multiple projects in an organized, timely manner.
• Ability to solve problems, work under pressure, and to effectively manage stress Ability to work independently.
• Ability to lift 25lbs.
• Ability travel with limited overnights   We Make it Easy Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.
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