NPDES Erosion / Stormwater Client Specialist

Overview

Description

The NPDES Erosion / Stormwater Client Specialist position is responsible for leading operational efficiencies.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

• Primary client and partner contact for all field services in the market, including but not limited to, stormwater compliance services, safety compliance services, and other environmental services.
• Proactive in market visits, quality checks, client visits, and reinforces all processes such as safety, asset management, supply management, and profitability.
• Conduct quarterly business reviews with clients and partners including topics such as quality and service, billing and accounts receivables, new sites and phases, and new products and services.
• Receive client job requests and coordinates with operations team to schedule, monitor, and complete the requested work.
• Ensure work is completed to standard and approved promptly for accurate and efficient billing.
• Grow the business with both new clients and additional services to existing clients.
• Focus on client satisfaction rates and resolve problems quickly.
• Work closely with operations team to adopt and reinforce efficiencies, safety, asset utilization, proper protocols, etc.
• Keep a close working relationship with the Field Operations Leadership to ensure new projects and updates are entered correctly and on time.
• Display effective time management skills.
• Proactively assess, clarify, and validate client needs on an ongoing basis.
• Ensure all information is input into internal systems accurately and timely.
• Meet with assigned site managers no less than bi-monthly to ensure presence is known and that you are listening and being proactive in resolving and getting out in front of issues.
• Act as a liaison between clients and partners and internal operations team.
• Stay in front of any and all new projects or new client business opportunities.
• Deeply engage with client base at multi-levels, networking, and building opportunities.
• Verify that field operations are maintaining client expectations on a daily basis.
• Develop new ideas to generate growth plan for area (services, markets, roles, etc).
• Complete additional tasks as assigned.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required of the employee for this job. Duties, responsibilities and

activities may change at any time with or without notice.

Benefits

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions. While performing the duties of this

job, the employee is regularly required to : Have full range of mobility in upper and lower body. Be able to

reach over head. Be able to work in various positions, including, but not limited to, walking, stooping,

standing, bending over, sitting, kneeling and squatting for extended periods of time. Be able to lift, pull

and push materials and equipment to complete assigned job tasks. Be able to lift 50 pounds of weight

frequently throughout assigned workday.

Competencies

Education and Experience

Additional Eligibility Qualifications

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