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Front Office Receptionist - Medical
Front Office Receptionist - MedicalNorth Side Christian Health Center • Pittsburgh, PA, US
Front Office Receptionist - Medical

Front Office Receptionist - Medical

North Side Christian Health Center • Pittsburgh, PA, US
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Job Description

Job Description

Position Summary :

As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.

DUTIES / RESPONSIBILITIES-

  • Greets all incoming patients / visitors
  • Manages patient check in process for pediatric and adult patients, as well as dental patients

on occasion

  • Verifies patient medical insurance prior to appointment
  • Updates patient demographics and medical insurance information in eCW
  • Scans medical insurance cards and ID, as well as sliding fee scale application and income

    • affidavit if applicable

  • Determines sliding scale fee amount for uninsured patients
  • Enters all data into patient profile
  • Manages no show patients by reaching out and rescheduling their missed appointment.
  • Maintains patient engagement by encouraging patients to complete Patient Satisfaction Survey

    • and by enrolling them on patient portal

  • Collects co-pays / payments on accounts and performs daily, accurate cash reconciliation
  • Answers telephones, documenting all pertinent information in patient charts.
  • Schedule appointments for pediatric and adult patients, specifying exact reason for visit

    • within appointment notes.

  • Manages phone voicemail mailboxes daily
  • Scans new information for patient into eCW, including correspondence, labs, results, and

    • medical history

  • Manages incoming faxes as needed
  • Faxes referrals and correspondence to hospitals and physicians as needed
  • Assist with outgoing mail and incoming mail distribution
  • Assists the patient during the check-out process; scheduling next appointment, etc.
  • Analyzes what patients scheduled the next day will need during registration process, and

    • prepares paperwork packets accordingly for each patient - brings any related scheduling concerns to

    the attention of Practice Coordinator and / or Clinical Director

  • End of day tasks such as printing next day's schedule, locking the front doors during weekday

    • evening and Saturday shifts, turning phones over to the answering service, deposit all

    copay / reports in safe

  • Reviews and addresses message in EMR, both addressed to self and addressed to Front Office
  • May be required to participate in departmental and organizational quality improvement

    • projects.

  • Other duties as assigned

    • KNOWLEDGE / SKILLS / ABILITIES -

  • Must be accurate and detail oriented, possess strong organizational and time management

    • skills and the ability to prioritize competing tasks in a complex and fast paced environment

  • Ability to work under pressure
  • Excellent oral and written communication skills; understanding of medical terminology
  • Must have excellent people and customer service skills
  • Prolonged sitting and / or standing and moving about throughout the workday; extensive

    • keyboarding

  • Local travel between clinic sites (10 minutes apart by car)

    • Position Summary : As the face of NSCHC, demonstrates exceptional customer service skills.

    Optimizes patients' satisfaction, provider time and exam room utilization through

    effective scheduling and registration.

  • Work evening and weekend hours when needed, usually on a rotational basis with the rest of

    • the front office receptionists.

  • Attends a minimum of one outreach event per calendar year.
  • Commitment to NSCHC faith-based mission to provide care to all who request it, without

    • judgment.

    QUALIFICATIONS (REQUIRED FOR EMPLOYMENT) -

  • 1 year previous experience in a medical clerical role
  • Must have basic computer skills, including with EMR (electronic medical record).
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal
  • Annual influenza vaccine
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