Talent.com
Customer Success Manager, Advertising (DSP) Job at CommerceIQ in Mountain View

Customer Success Manager, Advertising (DSP) Job at CommerceIQ in Mountain View

MediabistroMountain View, CA, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

Customer Success Manager, Advertising (DSP) at CommerceIQ. The role focuses on running and growing relationships with our customers, ensuring successful adoption of the product and management of display advertising campaigns on platforms including Amazon DSP, Walmart Connect, and The Trade Desk (TTD).

The Role

Fueled by our customer and business growth, we're looking for a Customer Success Manager, Advertising (DSP) to oversee client relationships and drive profitable revenue growth through CommerceIQ. You will work with ecommerce sales and marketing operations teams to map product capabilities to customer priorities and the Amazon ecommerce platform.

What You'll Do

  • Understand customer needs to plan, organize, and manage all display advertising, including Amazon DSP, Walmart DSP, and The Trade Desk.
  • Collaborate with internal teams to run full-funnel media campaigns and align display advertising strategies with paid search campaigns.
  • Serve as liaison between Amazon Advertising, Walmart Connect and other external partners and our clients.
  • Become an expert on the CommerceIQ platform and act as a resource for training, questions, and troubleshooting.
  • Provide subject matter expertise in ecommerce advertising to guide customer growth.
  • Perform deep data analysis to answer strategic questions and drive action.
  • Improve client KPIs and demonstrate the value of CommerceIQ throughout the engagement.
  • Collaborate with internal teams to shape new features.
  • Coordinate with technical support and engineering teams to address customer requests promptly and satisfactorily.
  • Advise the Sales team on upselling and cross-selling opportunities that support customer success.
  • Support onboarding and day-to-day customer success activities in partnership with cross-functional teams.

What You'll Bring

  • Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or related field
  • 5+ years of professional experience
  • 3+ years managing paid media, specifically Amazon DSP campaigns, in a consulting / agency role or for a large brand
  • Experience managing Amazon DSP campaigns and using Amazon Marketing Cloud (AMC) for campaign analysis; experience with Amazon Sponsored Ads, Walmart DSP, and The Trade Desk is a plus
  • Experience managing display (Amazon DSP) budgets in the multi-million dollar range
  • Ability to deliver compelling presentations to executive-level audiences with clarity and confidence
  • Strong bid and budget management, content optimization, and promotion planning
  • Analytical problem-solving skills with advanced Excel proficiency
  • Project management experience with ability to anticipate and mitigate risks
  • Proven experience working with VP, SVP, and C-level executives of enterprise companies
  • Excellent presentation and communication skills (oral and written)
  • Track record of retaining and renewing Enterprise customers in the SaaS space
  • Benefits & Perks

  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • Short & long-term disability insurance
  • Life insurance
  • Paid parental leave
  • Monthly reimbursements for gym, phone, and internet
  • 10+ paid company holidays, quarterly Global Recharge Fridays, and unlimited PTO
  • We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.

    #J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Advertising Manager • Mountain View, CA, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Digital Client Success Manager

    Digital Client Success Manager

    VirtualVocationsSan Francisco, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Digital Client Success Manager to drive engagement, retention, and growth within their Build and execute client journey campaigns in HubSpot to enhance onboarding and pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    VirtualVocationsOakland, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Success Manager (Remote, US).Key Responsibilities Maintain client data records for accuracy and reliability throughout the project lifecycle Administer client a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    VirtualVocationsHayward, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Success Manager.Key Responsibilities Focus on high-value strategic accounts and develop comprehensive account strategies for long-term success Proactiv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    Virco TalentSan Francisco, CA, US
    serp_jobs.job_card.full_time
    San Francisco, CA (On-site, 5 days a week).This is an exciting opportunity to join a high-growth, early-stage startup and play a pivotal role in shaping how we drive customer outcomes, retention, a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Manager, Product Success

    Manager, Product Success

    VirtualVocationsSan Jose, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager, Product Success (Performance) to lead a team focused on implementation and adoption experiences in performance technology. Key Responsibilities Lead and develop...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Success Manager - Federal

    Customer Success Manager - Federal

    VirtualVocationsFremont, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Manager - Federal.Key Responsibilities Manage post-sales relationships with federal customers to ensure successful onboarding and long-term adoption D...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Success Manager

    Customer Success Manager

    ManageCasa Inc.San Francisco, CA, US
    serp_jobs.job_card.full_time
    At ManageCasa, we’re passionate about building the best property management software for HOAs, community associations, and rental property managers. Our all-in-one platform helps real estate p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    VirtualVocationsOakland, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Manager.Key Responsibilities Manage post-integration experiences for partner accounts, serving as their primary contact and advisor Drive platform ado...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Customer Success

    Director of Customer Success

    VirtualVocationsSan Jose, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, Commercial Customer Success (Remote).Key Responsibilities Define and execute the customer success strategy for commercial and scale segments Design scalable ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Specialist

    Customer Success Specialist

    VirtualVocationsSan Jose, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Specialist to support customers with their booking management needs.Key Responsibilities Respond to inquiries from prospective and existing customers v...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    IT Management Corp. dba 101 VOICESanta Clara, CA, US
    serp_jobs.job_card.full_time
    IT Management Corporation was established in 2009 as a new generation IT solution provider focusing on sustainability, network conversion, and business alignment. We’re a highly qualified and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Director, Customer Success

    Director, Customer Success

    XperiencOps IncSan Jose, CA, US
    serp_jobs.job_card.full_time
    XOPS delivers autonomous IT, finally.We rescue talented IT professionals from the drudgery of human middleware, the manual coordination between systems that drains resources and morale, by unifying...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Partner Success Manager

    Partner Success Manager

    VirtualVocationsSanta Clara, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Partner Success & Growth Manager.Key Responsibilities Drive expansion revenue within existing partner accounts through data insights and strategic discussions Ensure c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Manager, Customer Success

    Senior Manager, Customer Success

    VirtualVocationsSan Jose, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager, SMB and Mid-Market Customer Success.Key Responsibilities Lead, mentor, and develop a team of Customer Success Managers for mid-market and SMB accounts ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Program Manager, Customer Success

    Program Manager, Customer Success

    VirtualVocationsFremont, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Program Manager, Scaled Customer Success & Support.Key Responsibilities Build and lead the Scaled Tier 3 program, ensuring continuous evolution and effective management...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Head of Customer Success

    Head of Customer Success

    VirtualVocationsSanta Clara, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Head of Customer Success to lead customer retention and growth initiatives.Key Responsibilities Build and oversee systems to track customer adoption, engagement, and he...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager - Legal AI

    Customer Success Manager - Legal AI

    VirtualVocationsSan Jose, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Manager (Legal AI Solutions) - Courts.Key Responsibilities Engage with government executives to understand their goals and provide strategic guidance ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Client Success Account Manager

    Client Success Account Manager

    VirtualVocationsFremont, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Digital Transformation Client Success Account Manager, responsible for managing customer satisfaction and success in digital transformation projects.Key Responsibilities ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Success Engineer

    Customer Success Engineer

    VirtualVocationsSanta Clara, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Engineer for Strategic Accounts.Key Responsibilities Serve as the trusted technical advisor for strategic customers Lead customer visits, executive br...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Success Associate Manager

    Customer Success Associate Manager

    VirtualVocationsHayward, California, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate Manager- Customer Success.Key Responsibilities Manage client relationships and oversee the opportunity management cycle Ensure delivery assurance by collabo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours