Community Health Worker (Moosic, PA)

Job Description

UPMC Community Care Behavioral Health is seeking a full-time Community Health Worker to support the Care Management Department in Moosic, PA!

The Community Health Worker will work daylight hours, Monday through Friday, in a hybrid work structure! This role will be able to work remotely on a regular basis, with the expectation of travelling out in the community as well. There will be occasional in-person meetings and / or events at the CCBH Moosic office, as well.

The Community Health Worker (CHW) will engage directly with individuals, families, providers, and stakeholders under the guidance of a supervisor. Candidates must have strong ties to the community they serve to build trust and effectively connect individuals to health and social services. CHWs act as liaisons to improve service access, quality, and cultural relevance, while promoting health education, advocacy, and self-sufficiency. CHWs will provide care coordination through both telephonic and in-person outreach, helping individuals navigate resources that support recovery and well-being. The CHW also represents the organization to the public, individuals in recovery, families, and community partners. Title and salary will be determined based upon education and community health worker experience for Sr. Community Health Worker within Community Care Behavioral Health.

Responsibilities :

• Flexibility in schedule to meet members' need
• Provides telephonic assistance to members and family members concerning recovery tools and resources
• Engage the community to improve underlying social and economic conditions that impact health
• Assist in scheduling appointments as needed
• Identifying challenges a member faces in the Eight Stages of Wellness and Recovery
• Connect the member to community-based treatment and recovery supports.
• Travel throughout the region
• Mobilize the community level to enhance provider understanding of community needs and preferences
• Advocate for the members' community needs, medical and behavioral health needs
• Empower the member to self-advocate and follow through with treatment (making and attending scheduled appointments, setting goals, and community networking)
• Represents community Care's and UPMC Health Plan recovery and transformation at all levels
• Utilize motivational interviewing to effectively identify the member's strengths, needs, motivation, triggers, and goals in managing life circumstances.
• Collaborate with Community Care and UPMC Health Plan care management staff, as needed, for interventions
• Promotes principles of recovery with members, providers, and stakeholders
• Bridge the gap between the physical health care and behavioral health treatment
• Work in the community setting at least 80% of the time, to have direct contact with members, support teams, treatment providers and recovery supports
• Assist members with specific non-medical needs that affect health and access to care
• Proof of high school graduation or GED

1 year providing customer service, or clinical, or social service or case management experience in the community required

Candidates with prior social services experience are preferred; however, individuals with office-based or business customer service backgrounds will also be considered.

A person in the community who has expertise in issues such as housing, transportation, peer support, career training and community education. This person will also be working with members that have concurrent medical difficulties.

Personal or family experience in the health care system preferred

Basic computer skills and familiarity with Microsoft products

Willingness to travel throughout our service area

Licensure, Certifications, and Clearances :

UPMC is an Equal Opportunity Employer / Disability / Veteran