Platform Manager

Product Manager

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Job Description

Responsible for leading the operational platform strategy across call center products and ecosystems, this role drives agility, innovation, and compliance within a financial services environment. Operating within an agile framework, the Product Manager collaborates closely with internal stakeholders, business lines, and Agile teams to evolve forecasting and work management tools that optimize call center performance.

Key responsibilities include :

Product Ownership : Maintain and refine the product backlog, create and prioritize user stories based on business value and strategic alignment.

Agile Leadership : Serve as the primary liaison between business units and Agile teams, ensuring clear communication of product vision and priorities.

Operational Efficiency : Focus on enhancing workforce management, forecasting accuracy, and scheduling tools to improve service levels and reduce costs.

Release Management : Coordinate with Product Management to set release timelines, evaluate value delivery, and manage trade-offs between scope, schedule, and budget.

Customer-Centric Development : Apply product management best practices including customer research, data analytics, and market insights to inform product decisions.

Hands-On Collaboration : Engage daily with development teams to provide feedback, clarify requirements, and support iterative delivery.

Top candidates have :

• Experience with NICE Product Suite
• Experience in NICE IEX workforce management
• Experience in Product Management Cycles
• Experience in Forecasting and Scheduling
• Experience in JIRA and AGILE Product Management tools

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Basic Qualifications - Bachelor's degree, or equivalent work experience - Typically one or more years of related experience

Preferred Skills / Experience - Ability to collaboratively develop and evolve a product backlog - Ability to develop and articulate a product vision that supports outcomes, value and prioritization of work - Solid understanding of the Lean / Agile mindset - Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams - Well-developed verbal and written communication skills - Proficient computer navigation skills - Standard industry certifications such as SAFe Agile Product Owner is a plus