US Learning Consultant - Corporate Institutional Banking

US Learning Consultant - Corporate Institutional Banking

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers.

The US CIB Learning Consultant plays a key role in delivering a strategic learning and development agenda for their business area by identifying root causes of performance issues, assessing if learning is the appropriate intervention, and creating impactful and relevant learning experiences.

The Learning Consultant will collaborate closely with senior stakeholders, business leaders, colleagues from People, Governance and Communications, including Enterprise Talent and Enterprise Learning, and external vendors to bring to life the learning strategy and to ensure that learning solutions are relevant, engaging and impactful.

There are three core role responsibilities :

• Provide strategic guidance and learning expertise to client groups, supporting workforce capability needs and people priorities through fit-for-purpose learning solutions - Business consulting and solution architecting
• Contribute to the design, curation and management of enterprise-wide Academies, programmes, and career development tools aligned to key skills, domains and development segments (such as Leadership, Wealth, Agile, Sales, etc.) across all business and infrastructure areas - Enterprise Academy ownership
• Enable the deployment of learning initiatives, track performance and impact measures, and support continuous improvement through data-led insights - Programmatic deployment and oversight

Impact on the Business / Function

Act as a trusted consultant to stakeholders, partnering closely to diagnose root causes of performance gaps, determine whether learning is the right solution, and shape targeted learning solutions that address real business problems and capability priorities

Own the full learning lifecycle – from identifying learning needs, designing and delivering solutions, to measuring impact and driving continuous improvement

Contribute to the development and continuous improvement of enterprise learning programmes, ensuring alignment with business strategy, people priorities and future skills pipelines

Customers / Stakeholders

Collaborate with Enterprise Talent, PGC, senior stakeholders, other Learning colleagues, and external bodies to shape and deliver learning solutions that address real business challenges

Build strong working relationships across stakeholder groups, offering credible advice and consultative support throughout the design and delivery process

Leadership & Teamwork

Contribute to a high-performing, collaborative Learning team by sharing insights, co-creating solutions and supporting collective delivery outcomes

Demonstrate flexibility and adaptability in responding to shifting team priorities, business needs, and strategic focus areas

Operational Effectiveness & Control

Support the consistent and high-quality local testing, customisation, and execution of global learning and development curricula and programmes, ensuring adherence to policy, standards and execution principles

Define outcome measures for learning delivery (including course evaluation) and impact, driving the collection of data to demonstrate execution and business value (i.e. ROI), working with CoE to address any challenges

Functional Knowledge

Deep technical subject matter expertise in learning and development, including external trends and developments

Multi-disciplinary skill set with expertise across learning design, technology, data and analytics, business consulting, change and performance enablement, content curation and knowledge management

HSBC offers a competitive pay and benefits package, including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment.

Qualifications

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

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