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Desktop Engineer L1
Service GlobalWest Palm Beach, FL, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionMust have experience of using an ITSM system. Must have good working knowledge of Microsoft Windows operating systems and related O365applications. Support experience of MACs would be beneficial Knowledge of mobile devices, those running iOS and Android operating systems Working knowledge of current and legacy hardware platforms, experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components. Ability to replace defective parts. Escalate the ticket to L2 or L3 as per SOP Coordinate with OEM vendor and log support calls Able to follow instructions and procedures Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
Job Responsibilities :
- Must have good customer facing skills and be well presented.
- Demonstrates independent and proactive thinking
- Builds effective relationships with both with Customer and TAIC
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
- Must be able to work alone and unsupervised, taking the initiative when necessary.
- Must be organized and prioritize work appropriately.
- Demonstrates awareness of health and safety at work.
- Able to meet the physical requirements of the usual and customary methods of performing the job functions, including : a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds
Technical Skills / Experience / Educational
Mandatory Skills
EUC L1 - onsite Support with MACs
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Desktop Engineer • West Palm Beach, FL, United States