NIGHT AUDITOR

Night Auditor

Pay Range : $18 - $20 per hour

Archer Hotel Austin, a Texas-chic boutique hotel in northwest Austin at Domain NORTHSIDE, welcomes with 171 luxe guest rooms and balcony-clad suites, the buzzy first-floor AKB hotel bar, a second-floor Pool Patio and more than 16,000 sq. ft. of indoor and outdoor meeting and event space. The AAA Four Diamond, Forbes Four-Star hotel is part of the award-winning Archer Hotel collection chock-full of thoughtful touches and local discoveries, and consistently ranking at the top of trusted review sites. The hotel is just off the N. Mopac Expressway in the heart of Domain NORTHSIDE, on Palm Way and across the street from Northside Lawn with free employee parking in a nearby covered parking lot.

LodgeWorks is actively hiring for a Night Auditor

LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do.

Job Overview

The Night Auditor is responsible for the preparation and disposition of all night audit checklist work and reports. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve guest challenges and ensure accuracy in our nightly posting and reporting.

Your Day-to-Day

• Check all hotel guests in and out in a confident, professional and personalized manner.
• Welcome and register hotel guests, explain the accommodations and establish the credit or method of payment.
• Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries.
• Maintain regular attendance in compliance with LodgeWorks' standards as required by scheduling, which varies according to hotel needs.
• Take hotel reservations accurately and efficiently.
• Ensure that immediate response is given to every guest comment and concern to ensure that it is resolved in a timely, friendly and efficient manner.
• Maintain accuracy with all accounting, cash handling and billing procedures.
• Be familiar with and follow tax-exempt policies and procedures.
• Ensure that all calls are answered in a courteous, professional and efficient manner.
• Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
• Provide accounting support to the hotel by ensuring that all revenues are posted to the correct department, balance the guest ledger on a daily basis and complete all necessary reports.
• Submit appropriate reports to corporate in a timely manner.
• Assist in any other task or duties as requested by management.

Who You Are

Benefits

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.