SR Manager, Customer Success

Senior Manager, Customer Success

Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we are shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, youll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We are in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

At Workday, we believe that great relationships are at the heart of every customer's success. We are looking for a passionate, strategic, and people-first Senior Manager, Customer Success to lead a team of exceptional Customer Success Managers (CSMs) who partner with customers to help them achieve measurable outcomes and lasting value with Workday, specifically Adaptive Planning. As a key leader within our Customer Success organization, you'll shape how we engage with our customers, drive operational excellence across your region, and empower your team to deliver proactive, high-impact experiences that inspire loyalty and advocacy.

About the Role

Lead and Inspire : Build, coach, and develop a high-performing team of CSMs who are passionate about helping customers thrive.

Drive Results : Establish clear goals and success metrics that ensure exceptional customer outcomes, strong product adoption, and revenue retention.

Champion the Customer : Serve as an executive sponsor for key accounts, ensuring customers feel heard, valued, and supported throughout their Workday journey.

Foster Collaboration : Partner across Sales, Services, Product, and Support to align on customer goals and deliver a seamless, value-driven experience.

Guide Strategy : Develop and execute customer success plans that improve satisfaction, engagement, and adoption across your portfolio.

Operational Excellence : Oversee consistent delivery of customer programs, timely execution of deliverables, and proactive management of renewals and escalations.

Elevate the Experience : Identify opportunities to enhance the customer journey, streamline internal processes, and scale best practices across the organization.

Be a Thought Leader : Contribute to the evolution of Workday's customer success strategy and share insights that strengthen our global community of practice.

About You

Basic Qualifications

7+ years leading and developing customer-facing teams.

7+ years in a customer-focused services role (Customer Success, Consulting, or Account Management) managing escalations and executive-level relationships.

Experience with Workday Adaptive Planning or similar planning software.

Other Qualifications

A confident, empathetic leader who inspires trust and accountability.

Strong coaching skills and a track record of developing future leaders.

Skilled in managing complex, high-value customer relationships.

Excellent communicator and facilitator with strong executive presence.

Proven success driving operational rigor, customer adoption, and business outcomes.

Adept at navigating ambiguity, prioritizing competing demands, and influencing across teams.

Comfortable leading through change and scaling best practices in a fast-paced environment.

Ability to travel up to 35%.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed.