Leave Specialist

FIS People Operations Support Specialist

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know : Are you FIS?

About the Role

Provide the operational and technical support for the systems used by the employees of the organization as part of the People Operations function. In partnership with a Leave Management vendor, ensure employee leaves are administered in accordance with all company policies as well as all local, state, and federal guidelines.

What You Will Be Doing

Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on / off boarding, leave management, compliance, records management, and retention.

Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g. transfers, promotions, employment separations, etc.).

Analyzes routine and complex leave requests in accordance with company policy and applicable laws and facilitates an effective leave management program.

Coordinates with applicable parties to effectively administer leave process.

Coordinates with appropriate vendor(s) to ensure that Short Term Disability, Long Term Disability, and Workers Compensation claims are reviewed and a determination is made and communicated in a reasonable time frame.

Ensures all necessary follow up with management, human resource partners, and employees has been completed in order to obtain updated leaves.

Stays current on laws, case law, regulations, and legal precedents relating to leaves. In partnership with legal, ensures company leave-related policies and guidelines follow local, state, and federal regulations.

Serves as subject matter expert for leave administration. Provides guidance and education to managers, employees, and human resource partners.

Identifies problems and trends that require corrective action and assists in developing any necessary improvements relating to leave management and leave-end processes. Identifies and shares best practices.

May assist human resource partners to facilitate employees returning to work including ensuring compliance with policies and legal requirements.

May assist with American with Disabilities Act (ADA) interactive process; engaging with human resource partners, legal, employees, and management to ensure compliance with applicable policies and legal requirements.

Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.

Provides standard reports, handles ad-hoc report requests and provides employee analytics on demand.

Ensures data quality and follows global data standards.

Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.

Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.

Cultivates networks across a variety of functions and locations with the organization.

Applies knowledge of employee orientation.

What You Will Need

Bachelor's degree in human resources or related field or the equivalent combination of education, training, or work experience. Typically requires a minimum of five to seven years' experience in a people office systems support role.

Skill in use of People Office systems, preferably Workday

Knowledge of People Office concepts, policies, and procedures

Attention to detail and accuracy, excellent data entry, organizational, and prioritization skills

Excellent customer service, problem solving, and multi-tasking skills

Ability to work in an organized manner and consistently follow-up on tasks

Ability to work both independently and in a team environment

Ability to maintain confidentiality

Excellent oral and written communication skills

Ability to interface with all levels of employees and effectively interact with various functional areas and facilities

Ability to establish and maintain effective working relationships with employees, management, and clients

Experience with customer support : customer interactions, addressing escalations.

Strong knowledge of ADA and interactive process. Ability to accurately read and interpret regulations and statutes. Organizational skills including the ability to prioritize work and handle multiple tasks simultaneously and under pressure Demonstrated ability to treat confidential matters with appropriate discretion Proven ability to solve difficult problems and overcome conflict situations with effective solutions Ability to effectively collaborate with human resource partners, management, legal and employees while providing excellent customer service to all internal and external stakeholders Excellent interpersonal, communication, and problem solving skills with excellent attention to detail Strong knowledge of MS programs including Word and Excel, as well as an ability to quickly learn new software programs

What We Offer You

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you :

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits