Senior Director, Facilities Management

Senior Director Of Facilities Services

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Director will oversee the delivery of facilities services for a regional portfolio, acting as the primary client contact and developing strategic plans. Key responsibilities include managing team and vendor performance, ensuring compliance with health and safety standards, driving cost-saving initiatives, and overseeing small construction projects. The role also requires developing strong client relationships, managing budgets, and identifying financial efficiencies. The ideal candidate will have a bachelor's degree or diploma in a relevant field, at least 8 years of experience in facilities or property management, and a minimum of 5 years of experience managing diverse teams. Strong communication, financial management, analytical, and organizational skills are essential.

Service Delivery

• Manage the delivery of facilities services to the regional portfolio in accordance with all agreed policies, procedures and contract scope
• Act as a primary point of contact for the client.
• Develop and implement the strategy and annual management plan for your portfolio.
• Manage team members at a management level to ensure the performance of their teams as well as maintenance and upkeep of the facilities and address issues or escalations.
• Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards.
• Document and action poor performance to correct the issue.
• Maintain reliability of systems and improving consistency across the portfolio.
• Develop and implement innovative programs and processes that reduce short and long term operating costs and increase productivity.
• Ensure compliance with all health, safety, environment and risk management policies and procedures.
• Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a portfolio level.
• Drive initiatives such as savings programs, benchmarking, best practices and continuous improvement.
• Be accountable for the delivery of moves, adds, and changes as well as small construction projects as required and act as the area point of escalation.
• Coordinate and engage internally with other teams which may include fitness, food services, massage, transportation, security and capital projects.
• Lead vendor contract procurement activity for your area and support the sourcing SME on account wide sourcing events.
• Support other account or JLL SMEs to bring value to the client and facilitate engagement.
• Conduct audits to ensure data integrity of all systems across the area.
• Deliver portfolio management reports as required under the agreement with the client and as requested.

Client Relationships

Finance Management / Cost Control / Profitability

Leadership / Staff Management

Sound like you? To apply you need to possess :

Estimated total compensation for this position : 189,000.00 230,000.00 USD per year. The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location : On-site New York, NY

Job Tags : If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth : JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

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