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Inside Sales & Customer Service Representative

Inside Sales & Customer Service Representative

NRP Jones LLCLaPorte, IN, US
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Job Description

Job Description

Description : Overview

HyTek, an NRP Jones company is a trusted supplier of hydraulic hose assemblies serving industrial, agricultural, construction, and OEM markets. We specialize in high-quality custom assemblies designed to meet exact customer specifications.

We are seeking an Inside Sales & Customer Service Representative who will be the first point of contact for customers, handling inquiries, preparing accurate quotes from customer-provided specifications and prints, processing orders, and ensuring a seamless customer experience from initial contact to delivery.

Key Responsibilities

Quoting & Technical Support

  • Review customer requests, specifications, and engineering prints to determine requirements for hose assemblies, fittings, and related components.
  • Develop accurate and timely quotes, including pricing, lead times, and technical details.
  • Select appropriate hoses, fittings, and adapters based on application, pressure ratings, fluid compatibility, and industry standards.
  • Collaborate with production / assembly teams to confirm feasibility and clarify requirements.

Customer Service & Order Management

  • Respond to inbound calls, emails, and online inquiries regarding products, pricing, and order status.
  • Enter orders into ERP / CRM system with complete and accurate details.
  • Coordinate with scheduling, inventory, and shipping to meet customer delivery expectations.
  • Communicate proactively with customers about order status, changes, or delays.

    • Relationship Building & Sales Growth

  • Identify opportunities to upsell additional products such as adapters, quick couplers, or protective hose sleeves.
  • Maintain relationships with existing customers while supporting new account development.
  • Work closely with outside sales to follow up on leads and projects.

    • Documentation & Standards Compliance

  • Ensure quotes and orders comply with company policies and relevant industry standards (SAE, ISO, etc.).
  • Maintain accurate records of quotes, orders, and customer communications in CRM.

    • Performance Metrics (KPIs)

  • Quote turnaround time and accuracy
  • Quote-to-order conversion rate
  • Customer satisfaction scores and feedback
  • On-time delivery of orders
  • Sales growth from existing accounts

    • Work Environment & Physical Requirements

  • Primarily office-based with frequent interaction with production and inventory teams.
  • Occasional exposure to warehouse / assembly areas.

    • Requirements :

    Qualifications Required

  • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
  • 2+ years of experience in inside sales, customer service, or technical support (preferably in hydraulic, fluid power, or industrial equipment industries).
  • Ability to read and interpret engineering prints, schematics, and technical specifications.
  • Proficiency with ERP / CRM systems and Microsoft Office Suite.
  • Excellent verbal and written communication skills.

    • Key Skills

  • Quote preparation and cost calculation
  • Customer relationship management
  • Attention to detail and accuracy
  • Time management and multitasking
  • Problem-solving in a fast-paced environment
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    Inside Sales Customer Service Representative • LaPorte, IN, US