Hospitality Manager - Front of House Manager
TopgolfBurlingame, CA, USjob_description.job_card.variable_hours_ago
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job_description.job_card.job_descriptionBachelor's degree in Hospitality Management, Training & Development, or a related field; Master's degree is a plus. Proven experience as a Training Manager in the hospitality industry. Excellent knowledge of hospitality principles, guest service, and etiquette. Effective communication and interpersonal skills. Experience with learning management systems (LMS) is preferred. Ability to assess training needs and develop customized training solutions.
Training Manager
Annual base salary $66300-$80470 based on experience. Position also includes competitive quarterly bonus structure, merit plan, full benefits, 401K with company match, and a lucrative PTO package
Job Responsibilities
- Set up and run hiring events to keep up with venue staffing needs.
- Collaborate with department heads to identify specific training gaps or needs for hospitality staff.
- Deliver engaging training programs for managers and associates.
- Organization and inventory of training materials, manuals, and resources to support training initiatives.
- Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary.
- Coordinate and schedule training sessions to ensure all staff receive proper training.
- Monitor the performance and progress of trainees, providing coaching and additional support when required.
- Stay updated on industry trends and best practices in hospitality training.
Critical Skills & Experience Requirements
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Front Of House Manager • Burlingame, CA, US