Overview
Audio Video & Integration Service Technician role at ProSource.
Projects are primarily in residential environment.
Highly experienced Service Technician wanted to join the CAV Integrated Home team. We are looking for a detail oriented, customer friendly AV and network systems trouble-shooter to join one of the elite AV companies of the south east.
This role as a part of CAV's service team will place you in a position to help new and existing clients get back on track with their home AV, network, and automation systems.
Responsibilities
- On-site and remote access service of systems
- Accurate notation / documentation of problems
- Client relations
- Maintaining Custom Audio Video's record of exemplary service
Qualifications
Extensive knowledge of AV and network systemsStrong interpersonal and customer service skillsExtensive experience installing and servicing most if not all kinds of low voltage systemsAdvanced understanding of AV interconnections, computer networking (LAN and WIFI), control system programming, surround sound / stereo system setup, and AV installation methodsGood driving recordMinimum 3+ years’ experience in the AV installation / service industry including remote and control system programmingGood ability to troubleshoot advanced low-voltage systems including AV, network, home integration, lighting control, motorized systems, televisions, projectors, and client-side services such as streamingMaintain professional appearance and calm demeanor in tough situationsAbility to lift and carry up to 50 pounds and experienced working with power toolsExperience with remote service systems such as Bluebolt, Ubiquity, OvrC a plusExperience with Control4, Crestron, and URC a plusIndustry certification from CEDIA, Infocomm, ISF or similar a plusBenefits
401(k)401(k) matchingCompetitive salaryFree uniformsHealth insurancePaid time offVision insuranceDental insuranceThe Person
The key skills and qualities of an Audio Video Service Technician :
Strong technical, communication and computer skills; certifications from CEDIA and Infocomm are a welcome bonus, as well as lighting control and shade experience.Previous experience as Audio / video Lead technician or A / V Home Automation technician.Knowledge of LAN and wireless LAN (WIFI) configuration for Class A / small to medium / residential networks; and experience installing network hardware and terminating network cabling.Basic skills of computer operation; universal remote programming; audio distribution; and video distribution knowledgeA high level of interpersonal ability – patience and customer service skills a must, as is the ability to form meaningful and fruitful relationships with both customers and employeesAbility to lift and carry up to 50 pounds and experienced working with power toolsA good driving record is necessaryExperience with remote service systems such as Bluebolt, Ubiquity, OvrC a plusExperience with Control4, Crestron, and URC a plusIndustry certification from CEDIA, Infocomm, ISF or similar a plusSeniority level
Mid-Senior levelEmployment type
Full-timeJob function
Information TechnologyIndustries
Computers and Electronics Manufacturing#J-18808-Ljbffr