Warranty Rep I

Job Title

Under general supervision, evaluates and processes basic warranty claims and product registrations. Supports customers and homeowners by phone and e-mail.

Provides customer service for questions related to warranty and product registration.

Reviews less complex warranty claims independently.

Efficiently handles simpler, routine special projects and reports.

Refers more complex situations to higher authority for review and reconciliation.

Able to meet SLA requirements.

Qualifications

Requires a high school diploma or an equivalent combination of education and experience.

Excellent written and verbal communication skills.

Requires a working knowledge of products and parts.

Must have developing knowledge of warranty review processes.

Ability to navigate SAP and other relevant applications.

Compensation

This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $38,400 - $50,400 annually. Factors that may affect starting salary include geography / market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company's applicable plan.

Benefits

Subject to applicable eligibility requirements, the following benefits are offered for this role : tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to : 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers : The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.