Learning & Development Manager

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Overview

The Learning and Development Manager is responsible for designing, developing, delivering, evaluating, and managing org-wide professional, career, and leadership development programs aligned with Shipt's Customer Service strategic plans. The role oversees all new hire orientation and training, as well as the ongoing training of all customer service employees in relation to continued skills, knowledge, systems, and processes specific to customer support. The position evaluates individual and program performance to develop and deliver training solutions that meet identified training needs, improve processes and efficiencies, and meet overall business objectives.

Responsibilities

• Direct structured learning experiences and monitor their effect on key performance metrics.
• Develop and manage training courses, instructional materials, classroom handouts, and manuals.
• Assess the effectiveness of programs to ensure skills and techniques are applied in daily work, and identify training needs through organizational analysis and regular feedback from Quality Analysts, Learning and Development Specialists, and Associate Managers.
• Stay up to date with the latest trends and tools in training to maintain effective, relevant programs; ensure ongoing initiatives reflect necessary updates.
• Manage internal communication channels, create and implement skill-building content and leadership workshops, and enhance the professional growth of associate managers and customer support team members.
• Support and facilitate both virtual and in-person meetings and trainings aligned with business objectives.

Qualifications

Pay Range

Metro Areas of Boston, District of Columbia, Los Angeles, San Francisco, Seattle and New York City :

$88,000-$176,000

All other locations :

$73,000-$147,000

Please note that the salary range above is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Seniority level

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.

Please inform your recruiting contact upon initial connection if you need a reasonable accommodation. If you need assistance filling out a job application, please complete this form.

Employees (and eligible family members) are covered by medical, dental, vision and more. Employees may enroll in our company's 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave. Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.

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