Support Associate - Front Office (Urology)

Dayton Physicians NetworkCenterville, OH, US

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Support Associate - Front Office (Urology)

Join to apply for the Support Associate - Front Office (Urology) role at Dayton Physicians Network

Are you looking to expand your medical office experience? Dayton Physicians Network is looking to add a Support Associate - Front Office to our independently owned Urology practice!

Summary :

The Front Office Support Associate provides support to all functions within the medical office. Duties to include, but are not limited to : answer and route incoming calls; patient check in and out; collect co-payments / deductibles; update patient demographic information, schedule appointments; pull, file, scan medical records; various administrative tasks as required.

Schedule :

Monday - Friday, 8 : 00am to 4 : 30pm, eight hour shifts

No evenings, weekends or holidays!

Work / life balance schedules!

Why work for Dayton Physician's Network?

Work / life balance schedules
Competitive Benefits Package
Company holidays and a flexible holiday!
Generous Paid Time Off (PTO) Package
Additional accrual increase after 1 year of service with Dayton Physicians!
401K
Yearly Bonus Program
Tuition Reimbursement
Company Events
Referral Bonus

DPN Core Value Expectations :

The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following :

COMPASSION : the patient is at the center of all we do

ACCOUNTABILITY : we hold ourselves accountable for our actions

RESPECT : we show respect for others

EXCELLENCE with Innovation : we strive for excellence in all we do

SERVICE through Collaboration : we provide service to our patients, team members and community.

Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers :

Smile, make eye contact and greet with energy!

Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.

Give full attention. Turn away from the computer screen and face the person you are conversing with.

Explain any potential delays in service and provide frequent updates.

Empathize (feel empathy for someone)

Essential Duties and Responsibilities :

Answer and route incoming calls;

Obtains, verifies and updates patient demographic information;

Collects and records co-payments and / or deductibles;

Verifies charts contain all necessary paperwork;

Schedules return appointments, as required;

Scans medical records for EMR as needed or requested;

Ensures patient waiting area is free from trash and clutter;

Assists other office support positions as needed or requested;

Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;

Other duties as assigned.

Required Education and / or Experience :

Requires a High School Diploma or GED. At least one (1) year of previous experience working in a Medical Office or administrative position, 2-3 years' experience is preferred.

General Skill Requirements :

Excellent oral and written communication

Working knowledge of Microsoft Office, including Word, Excel and Outlook.

Experience working with a Practice Management system.

Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.

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Front Office Associate • Centerville, OH, US