Loan Processing Manager - Mortgage

Loan Processing Manager - Mortgage

The Loan Processing Manager - Mortgage will oversee the day-to-day operations of a residential processing team ensuring efficiency, compliance, and superior service delivery. They will be proactive, adaptable, handle a wide range of responsibilities, be able to work in a fast-paced environment working with internal and external partners and is self-driven to execute on leadership directives. The Loan Processing Manager responsibilities will include pipeline management in respect to : Voice of the Customer, Executing on the Monthly Funding Goal, Managing Loan Velocity, Managing Closing Dates, Phone Metrics, Quality Assurance / Control Results.

The role benefits from expertise in residential lending, mortgage compliance regulations, people management (12-15 Processors), strong leadership skills, proficiency with Encompass, Microsoft products (strong Excel skills).

Please note position is hybrid (in office 4x per week) to Jacksonville, FL - Mount Laurel, NJ - Charlotte, NC - Greenville, NC - or Lewiston, SC

Depth & Scope

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any / all disciplinary actions, as required
• Oversees single to multi-faceted Retail Credit and Loan Origination functions / disciplines
• Responsible for overseeing the day to day management of all assigned staff
• Provides daily leadership to staff with regards to all process, policy, account management, processing underwriting, and closing functions as needed
• Ensures established policy and procedure is followed by all operations team members
• Supports the commitment to WOW! Service by meeting or exceeding established Operational Metrics.
• Responsible for ensuring accurate loan delivery
• Provides training and / or guidance to team members and sales staff (this includes management level team members)
• Supports TD Bank's mission, vision, strategic goals, quality initiatives and service standards
• Coaches and mentors staff, ensures employees are properly trained
• Adheres to all audit, regulatory, and compliance requirements Lending authority required in accordance with the Bank's Retail Lending Authority and Exception Approval Policy
• Develops and maintains strong business relationships with Retail, Product, and other business partners, facilitates partnership meetings
• Serves as escalation point for customer complaint resolution

Education & Experience

Preferred Qualifications

OCC Language

Physical Requirements

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.