Community Engagement Specialist

A company is looking for a Community Engagement Specialist to manage its presence across public platforms and enhance customer perception of the brand.

Key Responsibilities

Manage day-to-day responses to customer feedback and reviews across various platforms

Develop and maintain response templates and playbooks in collaboration with internal teams

Monitor brand mentions and customer sentiment, providing insights to internal teams

Required Qualifications

3-5 years of experience in social media, community management, or customer experience roles

Experience managing brand reputation across public platforms

Strong judgment and ability to balance transparency, diplomacy, and compliance

Highly organized with the ability to manage multiple platforms and priorities

Comfortable collaborating cross-functionally with various teams