Business Systems Administrator

Overview

Business Systems Administrator

Join Us at Pura—Reimagining Fragrance for the Future. At Pura, we believe life is better when it smells good. Fragrance can transform spaces, elevate moods, and create lasting memories. We're pioneering the future of fragrance by combining cutting-edge smart home technology with premium, clean scents to create personalized experiences in every home.

We're redefining fragrance as a critical element of design—on par with color, texture, sound, lighting, and furniture. We call this Scent Design, transforming scent from an afterthought into an intentional, skilled component of every space. By blending artistry and science, Pura enables users to design their own "scentscapes" that enhance daily life and craft environments that feel as good as they smell.

Your Role at Pura

At Pura, our technology stack powers the customer experience. We are seeking a strategic and hands-on Business Systems Administrator to own the technical configuration and optimization for our core business tools.

This is a high-impact, technical role for someone who thinks holistically about systems architecture. You will be the central technical owner of our business application ecosystem, translating the operational needs of our Customer Care, Marketing, and Product / Engineering teams into robust and scalable system configurations. You will help us inspire a belief in the power of fragrance to craft and elevate memorable moments for our Owners. This is your chance to make an impact in a high-growth company that's redefining the way people experience scent.

Responsibilities

• System Configuration & Implementation : Own the end-to-end technical execution of enhancements for core business applications (Segment, Braze, Shopify, Loop Returns, Kustomer, Mavenoid, TalkDesk). Translate detailed requirements into system configurations and new workflows.
• Request Triage & Technical Support : Act as the central point for all inbound system change requests, prioritizing requests and performing technical impact analysis across the stack.
• System Maintenance & Optimization : Monitor health and continuously improve the toolset, reduce technical debt, improve data cleanliness, increase automation, and minimize downtime.
• Expert-Level Troubleshooting : Serve as the subject matter expert and escalation point for complex issues.
• Stakeholder Partnership : Build strong relationships with Customer Care, Lifecycle & Marketing, and Product / Engineering. Advise on system capabilities and best practices to achieve goals.
• Technical Documentation : Create and maintain robust documentation of system configurations and processes.

Technical Skills

A basic level of technical proficiency is essential for managing our modern tool stack. The ideal candidate will have some familiarity with the following :

Qualifications

Pura's Story

We're passionate about creating spaces that inspire, elevate, and transform everyday life. Scent is more than a pleasant background—it's an integral part of Scent Design, transforming homes into meaningful, personalized spaces. Our smart home fragrance diffusers let users design their own scent experiences with premium, clean fragrances.

After a decade of innovation, we've been recognized by Inc. and Utah Business as a top place to work, and we continue to push the boundaries of technology and fragrance. Join us in reimagining what's possible with scent design.

Pura's Culture

Our culture is built on innovation, collaboration, inclusivity, and being good humans. We foster an environment where creativity thrives, empower each team member to contribute, and commit to sustainability and integrity. We celebrate diversity and prioritize open communication, creating a supportive atmosphere where everyone feels valued and inspired to push boundaries. We're building a movement that redefines the role of fragrance in our lives.

Join the Pura Team

We're looking for individuals who believe in the power of fragrance and technology to transform lives. If you're ready to be part of a dynamic, fast-growing company at the forefront of an exciting industry, we'd love to hear from you.

Pura provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. All candidates are subject to a background check.

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