Talent.com
Senior Director of People and Program Operations
Senior Director of People and Program OperationsIllumination Health + Home • Santa Ana, CA, US
Senior Director of People and Program Operations

Senior Director of People and Program Operations

Illumination Health + Home • Santa Ana, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Health + Home (IH+H) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IH+H currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The Senior Director of People and Program Operations is a key member of the executive leadership team, responsible for the strategic and hands-on management of the organization’s 24-hour recuperative care programs and the Human Resources department. This leader ensures high-quality service delivery, operational efficiency, and a healthy organizational culture through strong systems, staff development, and compliance oversight.

This role requires a mission-driven leader with experience in health or housing programs, deep knowledge of human resources, and the ability to lead multidisciplinary teams in a dynamic, client centered environment.

The salary range for this role is : $120,000.00 - $140,000.00 , depending on experience. This is a primarily in-office position based in Santa Ana, with candidates having the option to work from home 1-2 days per week after their initial onboarding period.

Responsibilities

Program Operations (Recuperative Care) – 30%

  • Provide direct oversight of day-to-day operations for all 24 / 7 recuperative care sites, ensuring compliance with healthcare standards, contracts, and licensing.
  • Develop and implement operational protocols and workflows to ensure quality care, safety, and efficiency.
  • Lead program directors and site managers; support staff performance, coverage, and ongoing training needs.
  • Track program metrics and outcomes; collaborate with quality assurance staff to monitor performance indicators and implement improvements.
  • Support program expansion and capacity-building efforts, including new site launches and cross-agency partnerships.
  • Serve as the primary liaison between executive leadership and program teams, ensuring alignment with organizational goals.

Human Resources Oversight – 60%

  • Lead the HR department and oversee all HR functions including recruitment, onboarding, employee relations, training, performance management, and compliance.
  • Develop and track HR metrics to include : Monthly Employee turnover analysis monthly  (voluntary / involuntary and reasons why), employee retention strategies, time to fill open positions, leadership and supervisory employee relations and basic management training.
  • Foster a diverse, inclusive, and supportive work culture that reflects the values of the organization.
  • Partner with the CEO and leadership team on workforce planning and organizational development.
  • Ensure compliance with federal, state, and local labor laws and best practices.
  • Manage HR vendors and consultants as needed (e.g., benefits, payroll, legal counsel).
  • Support leadership development, coaching, and succession planning across departments.

    • Organizational Leadership & Strategy – 10%

  • Participate in executive-level planning and decision-making; align operations and HR strategy with organizational mission.
  • Develop and manage budgets related to HR and program departments.
  • Represent the organization in stakeholder meetings, funder site visits, and public forums as needed.

    • Expectations

  • We uphold the values of Community, Action, Respect, and Empowerment in all aspects of our work.

    • Community  - We lead with the vision of a strengthened and compassionate community for all. By embodying collective care, we serve as an example of what is possible when we come together.

  • Action -  Our “whatever it takes” mindset drives us forward. We take initiative, step in where others have stepped out, and create solutions when none exist.
  • Respect - We deeply value the dignity and uniqueness of every individual we serve. We honor their stories, their journeys, and their right to be seen and heard.
  • Empowerment - We heal—always. Our work enables clients to grow stronger in health, confidence, and belief in their potential as they move forward on their life journey.
  • Demonstrate the ability to motivate and support colleagues while adapting to new procedures and promoting a positive, team-oriented culture.
  • Maintain professional communication, responding to phone calls and emails in a courteous and timely manner.
  • Set and model appropriate boundaries with clients while maintaining trust and rapport.
  • Exercise sound judgment, confidentiality, and ethical decision-making in line with Illumination Health + Home’s core values : integrity, transparency, accountability, respect, and responsibility.
  • Present oneself in accordance with Illumination Health + Home's dress code and professional standards.
  • Model openness, honesty, and accountability in all interactions with clients, colleagues, leadership, volunteers, and external partners.
  • Maintain strict confidentiality of client and organizational information.
  • Accept personal responsibility and accountability for job performance and continuous improvement.
  • Demonstrate awareness and sensitivity to the needs of low-income and homeless populations.
  • Exhibit effective interpersonal and communication skills, including tact, diplomacy, and active listening.
  • Collaborate effectively with a multidisciplinary team, clients, and members of the public.
  • Work independently, manage time efficiently, prioritize tasks, and adapt to changing priorities with minimal supervision

    • Preferred Experience / Minimum Qualifications

    Required :

  • Bachelor’s degree in Public Health, Human Resources, Healthcare Administration, Social Work, or related field required.
  • Minimum 7–10 years of progressive leadership experience in nonprofit or healthcare operations, with at least 3 years overseeing HR functions or departments.
  • Experience managing 24-hour or residential programs (e.g., recuperative care, shelters, skilled nursing, behavioral health).
  • Strong understanding of employment law, HR compliance, and staff development best practices.
  • Exceptional interpersonal, leadership, and problem-solving skills.
  • Demonstrated ability to build systems, lead through change, and manage teams with

    • empathy and accountability.

    Preferred :

  • Master’s degree strongly preferred.

    • Benefits

  • Medical Insurance funded up to 91% by Illumination Heatlh + Home (Kaiser and Blue Shield), depending on the plan
  • Dental and Vision Insurance
  • Life, AD&D and LTD Insurance funded 100% by Illumination Health + Home
  • Employee Assistance Program
  • Professional Development Reimbursement
  • 401K with Company Matching
  • 15 days vacation PTO / year
  • 6 days sick PTO / year
  • 10 days holiday PTO / year
  • Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loan

    • Powered by JazzHR

    UhWVq6cMnb

    serp_jobs.job_alerts.create_a_job

    Senior Program Director • Santa Ana, CA, US

    Job_description.internal_linking.related_jobs
    Director, People Partner of Fulfillment Centers & Logistics

    Director, People Partner of Fulfillment Centers & Logistics

    Weee! • La Mirada, CA, US
    serp_jobs.job_card.full_time
    Director, People Partner of Fulfillment Centers & Logistics.Weee! is the largest and fastest-growing ethnic e-grocer in the United States, operating in one of the largest underserved categories in ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Associate Director, Development Operations

    Associate Director, Development Operations

    Los Angeles LGBT Center • Los Angeles, CA, US
    serp_jobs.job_card.full_time
    Position : Associate Director, Development Operations.Program : Development Operations.Compensation : $105,000 - $118,500 annually. Benefits : Medical, Dental, Vision, Life, and Long-Term Disability Ins...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Director of Operations, Community Impact

    Senior Director of Operations, Community Impact

    Jamboree • Irvine, CA, US
    serp_jobs.job_card.full_time
    Senior Director Of Operations, Community Impact.We're looking for dedicated team members to join Orange County's largest nonprofit developer of high quality affordable housing and services.Join us ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Director, People Business Partners, Manufacturing

    Director, People Business Partners, Manufacturing

    Slope • Costa Mesa, CA, United States
    serp_jobs.job_card.full_time
    Anduril Industries is a defense technology company with a mission to transform U.By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the def...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    People Operations Manager

    People Operations Manager

    Masco • Santa Ana, CA, US
    serp_jobs.job_card.full_time
    Make a Difference Where People Matter Most.Are you passionate about creating a workplace where people thrive? At Newport Brass, part of Delta Faucet Company, we're looking for a People Operations M...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Director of People and Program Operations

    Senior Director of People and Program Operations

    Illumination Foundation • Santa Ana, CA, US
    serp_jobs.job_card.full_time
    Senior Director of People and Program Operations.Every person deserves compassion, dignity, and the safety of a place to call home. Homelessness is the largest social and public health crisis in Cal...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Director of Operations

    Senior Director of Operations

    Michael Page • Los Angeles, CA, US
    serp_jobs.job_card.full_time
    Lead multi-site operations for a fast-growing, innovative food manufacturer.Drive transformation with CI, GMP, and strategic CapEx initiatives. This company is a leading contract manufacturer in the...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Director of Business Strategy and Operations (BS&O)

    Senior Director of Business Strategy and Operations (BS&O)

    Gilead Sciences • Santa Monica, CA, US
    serp_jobs.job_card.full_time
    Senior Director Of Business Strategy And Operations.We're here for one reason and one reason only to cure cancer.Every moment is dedicated to developing treatments and every action moves us one st...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Manager, People Program Management

    Senior Manager, People Program Management

    Anduril • Costa Mesa, CA, US
    serp_jobs.job_card.full_time
    Senior Manager, People Program Management.Anduril Industries is a defense technology company with a mission to transform U. By bringing the expertise, technology, and business model of the 21st cent...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Strategy and Operations Senior Associate

    Strategy and Operations Senior Associate

    Google • Los Angeles, CA, US
    serp_jobs.job_card.full_time
    Strategy And Operations Senior Associate.This role may also be located in our Playa Vista, CA campus.Applicants in the County of Los Angeles : Qualified applications with arrest or conviction record...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior People Experience Partner (HRBP)

    Senior People Experience Partner (HRBP)

    StubHub • Los Angeles, CA, US
    serp_jobs.job_card.full_time
    Senior People Experience Partner (HRBP).StubHub is on a mission to redefine the live event experience on a global scale.Whether someone is looking to attend their first event or their hundredth, we...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior People Program Manager

    Senior People Program Manager

    Anduril • Costa Mesa, CA, US
    serp_jobs.job_card.full_time
    Anduril Industries is a defense technology company with a mission to transform U.By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the def...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director, People Analytics

    Director, People Analytics

    The Wonderful Company • Los Angeles, CA, US
    serp_jobs.job_card.full_time
    The Wonderful Company is committed to offering high-quality, healthy, and iconic brands such as Wonderful Pistachios, Wonderful Halos, FIJI Water, and POM Wonderful.We’re looking to make the ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Manager / Director, Strategy and OperationsLos Angeles, California, United States

    Senior Manager / Director, Strategy and OperationsLos Angeles, California, United States

    Moloco • Los Angeles, CA, US
    serp_jobs.job_card.full_time
    Senior Manager / Director, Strategy And Operations.In this role, you'll play a key part in advancing our Streaming Monetization product (MSM), ensuring it meets client needs and drives significant re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Director of Business Strategy and Operations (BS&O)

    Senior Director of Business Strategy and Operations (BS&O)

    Kite Pharma • Santa Monica, CA, US
    serp_jobs.job_card.full_time
    Senior Director Of Business Strategy And Operations (Bs&o).We're here for one reason and one reason only to cure cancer.Every moment is dedicated to developing treatments and every action moves us...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Director, People Business Partnerships

    Senior Director, People Business Partnerships

    Crunchyroll • Los Angeles, CA, US
    serp_jobs.job_card.full_time
    Senior Director, People Business Partnerships.Senior Director of People Business Partnerships.You will help shape the future of our workforce, spanning multiple countries, cultures, and functions.Y...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sr. Manager, People Operations

    Sr. Manager, People Operations

    BuildAbility • Los Angeles, CA, US
    serp_jobs.job_card.full_time
    Join the BuildAbility team as the Sr.BuildAbility empowers individuals with intellectual and developmental disabilities to achieve their goals and thrive in inclusive communities, fostering a world...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Program Director

    Program Director

    Sevita • Carson, CA, US
    serp_jobs.job_card.full_time
    Program Director, IDD Services.Have you been looking for a fantastic role to continue your career path in Social and Human Services? Look no further. This role is critical to our success and exempli...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted