Customer Service Representative
eMed, LLCMiami, FL, USjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExcellent interpersonal and verbal communication skills, with clear diction, tone, and proper grammar usage Proficiency in explaining complex, step-by-step processes to customers over the phone Capable of multitasking by reading, typing, and navigating through applications while speaking with customers Demonstrated ability to be a responsible and reliable team player. Availability to work alternating work shifts, as per operational needs Strong understanding of customer experience, regulatory rules and laws Ability to work in a multi-functional department within an organization, both one-on-one and in team settings Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k with Company Match) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Short Term & Long Term Disability Training & Development Free Food & Snacks Wellness Resources
Customer Service Representative
eMed is looking for a bilingual (Spanish / English) Customer Service Representative to join our team. We are recruiting talented individuals for this position who want to join a fast-paced, growing, professional organization where work will be challenging and multi-faceted. This position will include hybrid, weekend and rotating schedules to support our 24 / 7 operations.
Essential Duties & Responsibilities
- Acquire a deep understanding of our business to deliver best-in-class service.
- Be helpful and take ownership to resolve customer situations.
- Identify the root cause of inquiries by asking probing questions to determine the best solution.
- Use the provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements.
- Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems.
- Exhibit a positive attitude and bring enthusiasm to work every day.
- Prepare product or service reports by collecting and analyzing customer information.
Knowledge, Skills, & Abilities
Qualifications
Benefits
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Customer Service Representative • Miami, FL, US