Customer Care Center Associate

Job Title

What We Expect of You

Excellent verbal and written communication skills.

Strong customer service skills.

Ability to solve complex problems quickly and efficiently.

Strong computer literacy and ability to navigate multiple programs simultaneously while speaking with a customer.

Proficiency in Microsoft Word, Excel, and Outlook.

Knowledge of operating in a financial services environment and its policies and procedures.

Working knowledge of bank products and services or ability to be trained and quickly learn.

Availability to work extended hours and weekends.

Your Qualifications

High school diploma or equivalent.

Minimum one year experience in customer service / call center environment.

Experience preferred working with : CCaas Solutions (Nice, Five9, Talkdesk, Genesys, etc.), Cloud-based CRM (Salesforce, MS Dynamics, etc.)

Internal and External Contacts

Frequent divisional and interdivisional contact.

Frequent contact with customers in response to inquiries on all account related issues.

Occasional contact with external providers.

Working Conditions / Physical Requirements

Hybrid office environment and remote environment. If working remotely, environment must be noise and distraction free. Ability to operate computer. Ability to communicate in order to exchange simple to complex information with individuals and groups. Ability to travel throughout Bank footprint.