Job Description
Job Description
Company Description
Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people.
We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.
Job Description
General Summary
Provides lactation management services to expectant and new parents. Independently provides and coordinates care provided to patients within the clinical specialty. Supports the development of strategies to improve patient outcomes, satisfaction with services and cost effectiveness at the unit level. Strives to provide an environment where patients, families, and colleagues collaborate in the delivery of care, is accountable to peers for the advancement of group practice on the unit, and to the nurse manager for the totality of work performance.
Mission
All employees are responsible for extending the mission and valuate of Baltimore Washington Medical Center by dedication oneself to providing the highest quality healthcare services to the communities we serve.
Reports to Nurse Manger.
Working Conditions
Works inside a clean, well-lighted environment. May be exposed to frequent interruptions and multiple crisis situations. May be physically or verbally abused by patients. Expected to work on rotating shifts including weekends and holidays as necessary. May be expected to work on other than regular unit to provide adequate staffing, if the need arises. Participate in temporary assignment measures of department of Nursing. Potential for regular exposure to communicable diseases and hazardous materials, requiring the observance of standard (Universal) precautious and safe handling practices. This position has been classified as medium exposure risk and requires the completion of an annual respirator mask fitting.
Physical Requirements
Standing, sitting, bending and walking is required 0-5 hours / shift. Involves heavy lifting, carrying, pushing and pulling (up to and in excess of 100lbs.) 0-3 hours / shift, in accordance with Safe Patient Lifting policy. Includes reaching for, fingering, grasping and handling equipment / supplies 0-3 hours / shifts. Requires hearing / listening to differentiate sounds 0-3 hours / shift. Visual acuity is necessary to read labels, charts, documents, and use various instruments 0-3 hours / shifts.
ORGANIZATIONAL DUTIES AND RESPONSIBILITIES
Standard of Service Excellence
- Dedicates oneself to exceptional service by practicing, supporting and exemplify the Excellence behaviors in daily work practices.
Attitude Standard
Treats all customers as our priorityDemonstrates care, courtesy and respectThanks customers for choosing UMAppearance Standard
Dress professionallyWears ID badge correctlyMaintains a neat and organized work areaAccountability Standard
Respects and takes pride in UM BWMCUses sound judgmentAccepts responsibility for own job and actionsAvoids blaming othersApologizes for mistakes; makes things rightCommunication Standard
Answers telephone calls within three ringsAvoids medical jargonLimits personal cell phone useCourtesy Standard
Extend an offer to provide additional serviceAcknowledges customer’s arrival and wait timeAllows others to enter and exit firstMaintain appropriate noise levelsPrivacy Standard
Keep patient and employee information confidentialCommunicates confidential information on a need-to-know basisProvides privacy and dignity to all patients; respects patient privacyMaintains confidentiality while on phone and computersSafety Standards
Reports incidents promptlyWears personal protective equipmentIdentifies and reports safety hazardsFrequently stops to assist patients / visitors with directionsPersonally walks the patients / visitor to destinationEngages visitors in elevatorsPractices Service Recovery when necessaryUses or directs patients, visitors, or employees to proper elevatorsCan identify proper elevators forVisitor Elevators
Patient and Staff Transport ElevatorsSupport Services Dirty / Clean ElevatorsTeamwork Standard
Shows courtesy, respect and consideration to fellow EmployeesAssumes co-worker wants to do a good jobProvides praise and recognitionReceives peer recognitionAddresses concerns appropriatelyHelps when he / she can; asks for help when neededCompetency assessment Process
Demonstrates organizational competencies per standard.Demonstrates competencies required as outlined in departmental performance standards.Conducts daily bedside lactation rounds
Maintains a safe environment utilizing appropriate equipment and safety devices.Recognizes the potential for abuse or neglectDemonstrates knowledge base and actions in the care of age specific populations.Demonstrates an awareness of her own learning needs and seeks ways to meet them in order to maintain competencies and respond to departmental demands.Professional Practice
Independently practices with solid knowledge of lactation and clinical support of the breastfeeding dyad.Competent in care of unit specific patient population and functions effectively in roles specific to the unit :Consults with mothers having breastfeeding problemsSelects appropriate breastfeeding supplies for the patients usePlan, organize and delivers lactation management services to all breastfeeding patients.Utilizes and integrates evidence into practiceCollaborate with interdisciplinary team to plan and coordinate care addressing patient / family needsAssist the mother in establishing healthy breastfeeding patterns for nursery and Pediatrics populationsParticipates in unit based Clinical Practice activities.Integrates patient education materials utilizing the Teach Back methodology.Professional Development
Engaged in advancing own practiceContributes to ancillary personnel skills and development.Plans, teaches and conducts in-service education for staff
Offers consistent and visible support to team members.Participates in unit based Professional Development activitiesContributes to unit based education and learning activities (one per year that could be posters, storyboards, presentation, in-service, group project)Completes a minimum of (10) CE’s annually (a minimum of 50% continuing education hours must be directly related to the full scope of your certification and or specialty; a minimum of 50% of our 10 continuing education hours must be formally approved CE’s) or successful completion of six (6) credit hours towards a BSNOrganizational Innovation
Demonstrates knowledge of Nursing Sensitive Quality Indicators (NSQI), National Hospital Quality Measures, National Patient Safety Goals, HCAHPS and contributes to unit initiatives to improve them.Participates in the unit base process improvement efforts. Assists in development and action plans and supports implementation of breastfeeding initiatives.Participates in the elements of research and advancing breastfeeding practicesAssist with regulatory readinessModels professional behavior and culture of excellence standards on a consistent basis with the emphasis on the UM BWMC model of care.Leadership
Delegates appropriately to other healthcare team membersParticipates in team building efforts on units; supports and models teamwork throughout the organizationParticipates in unit / hospital / community based committee or councilsDemonstrate the ability to lead, organize and develop lactation programs.Participate and support the AACN guideline for Healthy Work Environment (communication, collaboration, effective decision making, recognition, leadership, staffing).Manages the acquisition of breast pumps through the mother’s insurance prior to discharge. Coordinates and arranges for an adequate in inventory of breast pumps and complies with standards for unit operations (equipment, scheduling, guidelines, etc.)Provides feedback for peer review as requested.Qualifications
Minimum Education Requirements
Maryland RN Licensure requiredCertified Lactation Consultant (IBCLC) requiredAssociate Degree in Nursing required; Bachelor of Science in Nursing preferred.BLS (Required)Ability to learn and use computer systems in order to manage patient informationDemonstrated effective interpersonal, verbal and written communication skillsAdditional Information
All your information will be kept confidential according to EEO guidelines.
Compensation
Pay Range : $42.02-$64Other Compensation (if applicable) :Review the 2025-2026 UMMS Benefits GuideLike many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.