Executive Assistant, Human Resources

Job Purpose & Scope

Under general direction, performs a wide range of complex and confidential administrative, professional, and Human Resources-related support services for the CHRO and other senior members of the Human Resources (HR) team. Performs some HR generalist functions associated with a large human resources department.

Essential Job Functions

Perform all general office and professional support functions, which include drafting and editing communications and other documents; organizing and maintaining comprehensive and accurate records; and creating presentations.

Interface with a variety of internal and external stakeholders, including senior / executive management, ensuring excellent and professional customer service.

Demonstrate an understanding of the Bank's business, products, and services as applicable to the department / function to provide effective administrative and professional support.

Provide support to and work closely with various staff to accomplish business objectives and department goals; maintain project status tracker for the department.

Ensure all employee information is kept confidential, including within the HR department as warranted.

Actively participate in HR projects and initiatives, as assigned; research, compile, and analyze data for special projects and various reports.

Prepare, coordinate, and distribute appropriate communications (i.e., correct audience, professional messaging, grammar / punctuation) on behalf of the HR department.

Serve as HR's marketing and creative lead and collaborate with Corporate Communications, Marketing, and Learning & Development to produce material for communications, announcements, and training material, as needed.

Provide administrative support to CHRO for matters related to various committee reports, minutes, and meeting / program materials.

Serve as HR representative on various committees or project teams, as requested.

Maintain and update CHRO and team logistical information, such as scheduling and meeting coordination, including facilitating the planning and coordination of department activities, functions, and meetings.

Respond to and resolve administrative inquiries and questions.

Screen incoming phone calls, inquiries, visitors, and correspondence in a polite and professional manner, and route accordingly.

Assist in maintaining policy and forms repository for the HR department.

Assist with bi-weekly update of organization charts and staffing reports, as needed.

Assist with providing administrative support regarding state and federal agency response filings including preparation of state unemployment responses, as needed.

Distribute and process department mail / packages.

Reconcile and process department invoices for payment.

Produce accurate, thorough, and timely work, while meeting commitments and following policies and procedures.

Maintain good attendance and punctuality to work.

Follow Bank policies, practices, and procedures.

Perform other duties as assigned.

Knowledge, Skills & Abilities

Comprehensive knowledge of administrative and clerical procedures

Ability to communicate effectively both verbally and in writing with all levels of staff and management

Ability to interact professionally with external customers, staff, and management, including members of senior / executive management and the board of directors

Ability to demonstrate effective organizational skills, manage multiple priorities, deal effectively with unexpected events, and meet exacting deadlines

Ability to demonstrate flexibility in work and adapt to absorb new duties and responsibilities

Ability to produce accurate, thorough, and timely work

Ability to demonstrate initiative and work independently to prioritize and complete assigned tasks

Ability to demonstrate effective critical thinking and problem-solving skills

Ability and willingness to support organizational goals and values

Ability to maintain confidentiality

Ability to work overtime, including weekends, as needed

Ability and willingness to follow policies and procedures

Highly skilled in writing and editing (i.e., grammar, punctuation) professional documents

Highly skilled in using computer, Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint), and related software / systems including Microsoft 365, Adobe Acrobat, and social media web platforms

Basic Qualifications

High school diploma or equivalent required; bachelor's degree preferred

5+ years of work experience in an administrative / executive assistant role, preferably supporting senior leadership in a corporate environment, required

5+ years of work experience with Microsoft Word, Excel, and PowerPoint required

1+ years of work experience in a human resources department / function preferred

Job Expectations

Job Expectations : Operate customary equipment and technology used in a business environment, with or without accommodation.

Note : This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

High school diploma or equivalent required; bachelor's degree preferred

5+ years of work experience in an administrative / executive assistant role, preferably supporting senior leadership in a corporate environment, required

5+ years of work experience with Microsoft Word, Excel, and PowerPoint required

1+ years of work experience in a human resources department / function preferred

Comprehensive knowledge of administrative and clerical procedures

Ability to communicate effectively both verbally and in writing with all levels of staff and management

Ability to interact professionally with external customers, staff, and management, including members of senior / executive management and the board of directors

Ability to demonstrate effective organizational skills, manage multiple priorities, deal effectively with unexpected events, and meet exacting deadlines

Ability to demonstrate flexibility in work and adapt to absorb new duties and responsibilities

Ability to produce accurate, thorough, and timely work

Ability to demonstrate initiative and work independently to prioritize and complete assigned tasks

Ability to demonstrate effective critical thinking and problem-solving skills

Ability and willingness to support organizational goals and values

Ability to maintain confidentiality

Ability to work overtime, including weekends, as needed

Ability and willingness to follow policies and procedures

Highly skilled in writing and editing (i.e., grammar, punctuation) professional documents

Highly skilled in using computer, Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint), and related software / systems including Microsoft 365, Adobe Acrobat, and social media web platforms

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